Hosted by Unknown Host · EN
Established thought leaders with verified media credentials.
Customer retention is the quiet engine of durable businesses, yet most companies obsess over acquisition. In this show, Lucas and Luna examine why loyalty economics often beats the acquisition treadmill — and how to build systems that keep customers choosing you, year after year. They walk through real cohort data from subscription businesses, SaaS platforms, and retail loyalty programs, asking the hard questions: What does a healthy retention curve actually look like? When does a loyalty program become a liability? How do you calculate LTV with enough precision to make pricing, service, and churn-intervention decisions? Lucas brings the numbers — churn rates by vintage, net revenue retention benchmarks, and the unit economics behind 'free shipping' and 'points' — while Luna pushes on the human side: why do customers really leave, and what can a support team do about it before the cancel button is clicked? Together, they dissect case studies like Starbucks Rewards, Amazon Prime’s flywheel, and the subscription fatigue facing DTC brands. No vendor pitches, no generic advice — just the tension between short-term retention tactics and long-term customer value. By the end of each conversation, you'll be asking: Is my retention strategy actually creating loyalty, or just delaying the exit?
Unknown Host hosts Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run.
Episode 34 of Customer Retention with Fexingo: Lucas and Luna explore a counterintuitive pattern in retention data — customers who almost never contact support, never download a whitepaper, and never attend a webinar oft
Lucas and Luna unpack a counterintuitive finding: the customers who love your product most often give mediocre NPS scores. They walk through the behavioral economics behind the 'loyalty tax' — why high-engagement users a
Why do some customers come back to buy again without ever opening your emails, clicking your retargeting ads, or interacting with your loyalty program? In this episode of Customer Retention with Fexingo, Lucas and Luna e
Episode 31 of Customer Retention with Fexingo. Lucas and Luna explore why a product upgrade can actually trigger churn. They walk through a real case: a SaaS company that rolled out a major new version and saw a 12% spik
When your company wins an award, you throw a party. But Lucas and Luna dig into a counterintuitive pattern from retention analytics: a measurable spike in churn among a specific customer segment within 90 days of public
Episode 29 of Customer Retention with Fexingo uncovers a counterintuitive segment: high-spending customers who actually have lower support costs. Lucas and Luna examine data from a mid-market SaaS company that segmented
Episode 28 of Customer Retention with Fexingo explores a counterintuitive retention strategy: raising prices. Lucas and Luna examine the case of a B2B SaaS company that increased its subscription price by 30% and saw chu
Lucas and Luna explore a counterintuitive retention pattern: the customer who churns immediately after a successful support interaction. They dive into a 2024 study of 500 B2B SaaS companies that found a 22% churn spike
Episode 26 of Customer Retention with Fexingo explores the psychology of price insensitivity among loyal customers. Lucas and Luna examine how companies like Starbucks and Adobe inadvertently leave money on the table by
Episode 25 of Customer Retention with Fexingo: Lucas and Luna dissect a mistake many growing companies make — replacing too much human support with chatbots and automated responses. They walk through a 2024 study showing
Episode 24 of Customer Retention with Fexingo explores how a B2B SaaS company reduced churn by 18% in six months by segmenting customers based on communication style rather than behavior alone. Lucas and Luna break down
In this episode of Customer Retention with Fexingo, Lucas and Luna explore the power of habit-driven retention — where customers stay not because of loyalty but because switching feels like a chore. Using the story of a
Most companies have no idea why customers really leave. In this episode, Lucas and Luna break down the exit interview — a structured conversation with churning customers that reveals actionable reasons for cancellation.
Episode 21 of Customer Retention with Fexingo digs into a hidden pattern that upends how most teams think about churn. Lucas and Luna explore the 'second churn spike' — a phenomenon where customers who survive the first
Most retention teams obsess over churn rate, but customer lifetime value is a backward-looking number that tells you what already happened. In episode 20 of Customer Retention with Fexingo, Lucas and Luna unpack a predic
Lucas and Luna explore the phenomenon of 'involuntary retention' — customers who stick around not because they love you, but because switching is too much hassle. Using the example of a German energy company that discove
Episode 18 of Customer Retention with Fexingo dives into a critical blind spot: the retention metric most companies track — the headline retention rate — can mask deep trouble in customer segments that matter most. Lucas
Episode 17 of Customer Retention with Fexingo examines why price increases cause churn — and how smart companies plan for it. Lucas and Luna break down the real numbers: a 10% price hike can trigger 15–25% customer loss,
Why do some of your best customers — the ones who never complain, never open a support ticket, never ask for a discount — suddenly vanish? In this episode of Customer Retention with Fexingo, Lucas and Luna explore the ph
Episode 15 of Customer Retention with Fexingo explores a counterintuitive insight: some of your customers don't need retention efforts at all. Lucas and Luna examine the 2024 Shopify data showing that roughly 20% of repe
Sponsor detection runs nightly. Check back soon.
No public pitch examples yet for this show.
Generate your own personalised pitchShows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run has a verified contact on file. Create a free PitchCentric account to access it and generate a personalised pitch in seconds. Research at least 3 recent episodes first and lead with a specific angle that serves their business audience.
Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run is hosted by Unknown Host. The show is categorised under Business and has published 0 episodes.
Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run regularly covers Business. It sits in the Business category.
Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run average 9 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 11 days ago.
