Episode #276
Cazoo's CMO on why ditching the Motors brand has paid off, and what dealers can do about a lack of consumer trust – with Lucy Tugby, episode 276
Cazoo's Lucy Tugby joined Jon and Batch for this week's podcast, discussing the marketplace's recent consumer trust survey – which revealed some rather painful truths about the relationship between buyers and dealers. Tugby, who serves as Cazoo's Chief Marketing Officer, also chatted to us about the platform's (relatively) recent brand name switch from Motors, and what effect it's had on the business and its customers. Read the full results of Cazoo and Car Dealer Magazine's joint survey below: Cazoo speaks out after two trust surveys show deep cracks in car buying process Other news covered this week includes SMMT stats for September, why dealers don't want diesel part exchanges, and why Dodge is making a return to the UK. Stories covered: New car market surges 12% in September as private buyers return to showrooms Soaring fuel prices spark rush for used EVs – but dealers don’t want diesel part-exchanges Unity Automotive appointed primary UK dealer for new Dodge Charger
