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Hosted by CloudInteract - cloudinteract.io · technology · EN-GB
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io . On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application. We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at podcast@cloudinteract.io. ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.
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Contact path
Verified email
Booking probability
32%
Guest openness
Selective
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Signup to Generate a PitchThis is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.
Recent episodes include "46: Forecasting, Capacity Planning and Scheduling (FCS) in Amazon Connect with Vikas Prasad, AWS" (27 October 2026, 28 minutes), "45: Amazon Connect News Roundup" (13 October 2026, 30 minutes), and "44: Hands On with Agentic CX Designer!" (29 September 2026, 29 minutes).
ACP: The Amazon Connect Podcast publishes roughly every two weeks, with episodes averaging 29 minutes across 45 episodes.
Booking probability for ACP: The Amazon Connect Podcast is 32%, and the host is rated Selective on guests. ACP: The Amazon Connect Podcast requires a Pod Score of 80 or higher. ACP: The Amazon Connect Podcast's contact route on record: verified email.
The strongest fits for ACP: The Amazon Connect Podcast are IT Services & Software Development and Business & Management Consulting. ACP: The Amazon Connect Podcast has a technology audience.
ACP: The Amazon Connect Podcast is a technology podcast with 45 episodes published.
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ACP: The Amazon Connect Podcast
Send us Fan Mail Join us as we welcome AWS senior solutions architect Vikas Prasad to discuss Amazon Connect FCS (forecasting, capacity planning, and scheduling) and how it helps match contact center demand to agent...
ACP: The Amazon Connect Podcast
Send us Fan Mail Join us as we catch-up on Amazon Connect, highlighting major announcements from August–October including: - the agentic CX designer now generally available, - Contact Lens information extraction for...
ACP: The Amazon Connect Podcast
Send us Fan Mail This week we welcome Bentley Paton, a Cloud Interact solutions architect, to discuss Amazon Connect’s Agentic CX Designer following AWS’s NLX acquisition and its move from preview to GA. This isn't just...
Episode #41
Send us Fan Mail Join us as we welcome Mark Pritchard, a senior platform and automation consultant at Jabra, to discuss Jabra’s move to Amazon Connect starting in 2021 and how the shift improved flexibility, number...
ACP: The Amazon Connect Podcast
Send us Fan Mail This episode of ACP recaps a busy July of Amazon Connect Customer updates. The headline is a major quality upgrade to Amazon Connect’s AI voices (announced July 20), adding 100 new voice options across...
ACP: The Amazon Connect Podcast
Send us Fan Mail On this episode we welcome Hannah Bloking, Senior Manager for Applied AI Acceleration Solutions Architecture at AWS, to discuss her career path from fine arts into tech, her work across the Executive...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>This week we deep dive into call recording in Amazon Connect, covering how recording evolved from expensive, tape-based systems into ubiquitous digital recordings driven by compliance needs...
ACP: The Amazon Connect Podcast
Send us Fan Mail This week we deep dive into call recording in Amazon Connect, covering how recording evolved from expensive, tape-based systems into ubiquitous digital recordings driven by compliance needs like PCI...
ACP: The Amazon Connect Podcast
Send us Fan Mail We recap the two-day Amazon Connect Customer Community event in London, noting that the agenda and partner conversations were overwhelmingly focused on AI, especially agentic AI, rather than traditional...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>We recap the two-day Amazon Connect Customer Community event in London, noting that the agenda and partner conversations were overwhelmingly focused on AI, especially agentic AI, rather than...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Amazon Connect Forecasting, Capacity Planning & Scheduling (FCS) Explained — Native WFM, Agent Self-Service, Data Lake & Notifications</p><p>Tom Morgan and Alex Baker welcome Pavan Dusanapudi...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Tom and Alex welcome John Ing, freelance Amazon Connect consultant and founder of the independent Amazon Connect user group, to discuss the group’s rapid growth over two years, its...
Episode #34
<p>Send us Fan Mail</p><p>In an unplanned “emergency” episode of the Amazon Connect Podcast, host Tom Morgan, co-host Alex Baker, and AI agent co-host Aria recap AWS Summit London and discuss two major announcements...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Tom Morgan and Alex Baker catch up on recent Amazon Connect and contact center updates, including a blog post on the EU AI Act requiring clear AI disclosure at first interaction and strong...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Tom Morgan and co-host Alex Baker return to the Amazon Connect Podcast after a break since re:Invent, explaining that rapid developments in AI agents and increased client demand have driven...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Amazon Connect Feature Updates: re:Invent Highlights<br/><br/>In this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon...
Episode #30
<p>Send us Fan Mail</p><p>In this episode, Tom and Alex sit down with <b>Ruben Opdenakker</b>, Head of Product at Ideal Systems, to explore the <b>mobile evolution of Amazon Connect</b> — and how it's transforming the...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Join Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee, Head of Product for Amazon Connect. </p><p>Discover the...
Episode #28
<p>Send us Fan Mail</p><p>In this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the latest features and improvements in Amazon Connect from...
ACP: The Amazon Connect Podcast
<p>Send us Fan Mail</p><p>Join Tom and Alex in this episode as they delve into the world of automation in contact centers, focusing on Amazon Connect. They discuss the importance and benefits of automation both within...
Recent guests on ACP: The Amazon Connect Podcast. Study who booked and why before you pitch.
senior platform and automation consultant, The Church at the Gates
Senior Manager for Applied AI Acceleration Solutions Architecture, Amazon Connect Customer
Member of Parliament for Aldershot and Chair of the Defence and Security Sectors Supporting Local Communities All-Party Parliamentary Group (APPG), Legal Tech Collective
former Mission President, Knall/Cohen/Pence Group at Stifel
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