Keith Wilson: podcast appearances and interviews

Keith Wilson, born in 1963, is an American businessman known for his role in product management and customer experience. He holds the position of Executive Director of Product Management for Customer Experience at the Smithsonian’s National Museum of Asian Art. In this capacity, Wilson oversees initiatives aimed at enhancing visitor engagement and improving the overall customer experience within the museum. His expertise spans developing strategies to optimize user interactions and integrating technology to support the museum's educational and cultural objectives. Wilson's leadership contributes to advancing the Smithsonian’s mission to promote understanding and appreciation of Asian art and culture. His work involves collaboration across departments to implement innovative solutions that improve accessibility, educational outreach, and visitor satisfaction.