Executive Director of Product Management for Customer Experience, Smithsonian’s National Museum of Asian Art
Keith Wilson
Executive Director of Product Management for Customer Experience | Smithsonian’s National Museum of Asian Art
About Keith
Keith Wilson, born in 1963, is an American businessman known for his role in product management and customer experience. He holds the position of Executive Director of Product Management for Customer Experience at the Smithsonian’s National Museum of Asian Art. In this capacity, Wilson oversees initiatives aimed at enhancing visitor engagement and improving the overall customer experience within the museum. His expertise spans developing strategies to optimize user interactions and integrating technology to support the museum's educational and cultural objectives. Wilson's leadership contributes to advancing the Smithsonian’s mission to promote understanding and appreciation of Asian art and culture. His work involves collaboration across departments to implement innovative solutions that improve accessibility, educational outreach, and visitor satisfaction.
Summary based on Wikipedia, available under CC BY-SA.
Latest interviews
Every podcast episode Keith Wilson has appeared on, newest first.
The Charity Show
How engagement first funding keeps Air Ambulance flying - with Keith Wilson
Jun 8, 2026
The Lavigne Show
Keith Wilson | Episode #165
Jun 4, 2026
CX Today
Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys - CSG
Apr 7, 2026
Shaun Newman Podcast
#1028 - Keith Wilson
Apr 6, 2026
The Oakley Podcast
278: Seventy-Five Years Putting the Customer First: What Arrow Truck Sales Does Differently
Feb 4, 2026
Reboot Peter Foggin
Keith Wilson - Part 2 Balancing home and work life before its too late
Feb 2, 2026
Reboot Peter Foggin
Keith Wilson- Part 1: Choosing work based on passion not finances _ from accountant to pilot.
Feb 2, 2026
Oregon Business Matters
Portland's outlook: A conversation with Mayor Keith Wilson and Portland Metro Chamber President and CEO Andrew Hoan
Jan 13, 2026
Speaks about
Topics hosts book Keith to cover, drawn from the episodes where they appear.
Appeared On
Browse the full historical catalogue of shows that have previously hosted Keith.
Guests who appear alongside
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