What does Smith.ai do?

Smith.ai is a technology-enabled virtual receptionist and customer engagement service provider based in Los Altos, California. Founded in 2015, the company specializes in Business Process Outsourcing (BPO) for telecommunications and digital communications. With a fully remote team and approximately 148 employees, Smith.ai serves small to mid-size service-based businesses across the U.S. and Canada. The company offers a range of customer engagement solutions, including live voice services, digital communications through web chat and text messaging, AI-powered chat with human supervision, outbound services for lead qualification, and payment processing. Smith.ai emphasizes a hybrid approach, combining AI technology with human agents to enhance customer interactions. They cater to various industries, including law, home services, software, marketing, and finance, and have notable clients such as CallRail and NewWave Financial Services. Smith.ai aims to help business owners succeed by streamlining operations and allowing them to focus on their core work.