What does Konnect Insights do?

Konnect Insights is an AI-powered omni-channel customer experience management (CXM) platform based in Mumbai, India. Founded in 2012, the company has around 25 employees and generates annual revenue under $5 million. The platform integrates customer care, marketing insights, social listening, and analytics from various online sources, providing brands with a comprehensive view of their customers. The platform offers several key features, including social media management tools for content publishing and scheduling, social listening and analytics for data-driven decision-making, and omni-channel CXM capabilities that leverage AI for data analysis and customer engagement. It also supports easy integrations with systems like Genesys Cloud and Salesforce CRM, enhancing collaboration and performance tracking for agencies and media teams.