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About

CEOs, Investors, and Chief Customer Officers partner with me to develop, execute and scale strategies for their post-sale organizations. This enables them to increase retention, expand revenue faster, and optimize financial performance across their teams. My 20+ years of experience supercharges their ability to rapidly impact change across their Implementation/Pro Services, Success Management, Support, Education, CS Operations, and Partner teams. My executive experience at several of Silicon Valley's most customer-centric companies, including three that had successful >$1 billion IPO's or exits (RingCentral, Marketo, Gainsight), means that my clients benefit from my first-hand knowledge of the challenges and expectations that come with their role. They appreciate my record as an award-winning experience design innovator, operating exec and thought leader who helps clients achieve results fast. Here are the services available that consistently make me a value multiplier for my clients: 👉 STRATEGY: I work with CCOs and their post-sale leaders to diagnose gaps, assess opportunities, and define their strategic priorities. I deeply understand these post-sale functions after years in the trenches and bring practical, actionable value so my clients can address their most pressing challenges. 👉 CONSULTING: With clear priorities now in place, my clients leverage my expertise to efficiently drive the execution of their strategy across their teams and customer base. They bring me on as a Fractional CCO, interim VP of a post-sale function, or as a driver for a strategic initiative. They also often expect me to function as a bridge when they want to attract and hire the right long-term leader, but need to drive immediate results. 👉 ADVISOR: My clients value my input as a strategic advisor and sounding board to help them navigate the myriad of decisions they need to make given their broad scope of responsibilities.