Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners. Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company. <

Workday Gold is a technology podcast hosted by Keith Bitikofer, with 83 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Keith Bitikofer hosts Workday Gold, a technology show with 83 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #85

  #85: AI, Resumes, Rates, and the Changing Workday Market with Nicki Uchin

  Sep 17, 202634 minS1

  Send us Fan Mail In this episode of Workday Gold, Keith talks with Nicki Uchin, partner at Corner Office Consultants, about how the Workday job market is changing and what candidates can do to stand out. Nicki shares lessons from her path through teaching, coaching, and recruiting, and explains why listening, curiosity, and understanding someone’s real motivators still matter in an increasingly automated hiring process. Keith and Nicki also discuss AI-generated job descriptions and resumes, how Workday roles are becoming broader and more strategic, how to quantify your experience, and why LinkedIn is becoming a “live resume.” They also dig into contract rates, staffing markups, networking, and what independent consultants need to understand about treating themselves like a business. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith and Nicki on LinkedIn at: https://www.linkedin.com/in/keith-bitikofer/ https://www.linkedin.com/in/nickiuchin/ https://cornerofficeconsultants.com/ https://wdbeacon.com/

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  Episode #84

  #84: Why Workday Admins & Consultants Need to Think End to End because of AI, with Andy Turnbull

  Sep 3, 202629 minS1

  Send us Fan Mail In this episode of Workday Gold, Keith talks with Andy Turnbull, managing partner of Wave1, about his unconventional path through the Workday ecosystem. Andy shares what he learned moving from partner consulting into customer-side People Technology and People Operations leadership, and why that experience shaped the kind of consultancy he wanted to build for high-growth technology companies. Keith and Andy also explore how AI is reshaping enterprise architecture, systems of record, systems of engagement, HR and IT collaboration, and the future role of Workday professionals. The conversation offers practical career advice for consultants, admins, analysts, and leaders who want to move beyond module expertise and think more strategically about end-to-end business transformation. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith and Andy on LinkedIn at: https://www.linkedin.com/in/keith-bitikofer/ https://www.linkedin.com/in/andy-turnbull-wave1/ www.wave1.co

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  Episode #83

  #83: Workday Skills, Flex Credits, and What Teams Need to Know- With Jess Wagner

  Aug 27, 202636 minS1

  Send us Fan Mail In this episode of Workday Gold, Keith is joined by Jess Wagner to talk about two practical topics Workday teams should be paying attention to: Workday Skills and Flex Credits. Jess shares why she is in the “turn it on” camp for Workday Skills functionality, how employee-entered skills can support development and career pathing, and why organizations should communicate the value to employees instead of waiting to build the perfect structure behind the scenes. Keith and Jess also dig into Flex Credits, especially the API usage side that many teams may not be watching closely enough. They discuss how renewals, the Platform Consumption Console, API usage reports, nested web service calls, and agent adoption can all affect future costs. This episode is especially helpful for HRIS leaders, Workday admins, AMS teams, and anyone responsible for Workday planning, governance, or budget conversations. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith and Jess on LinkedIn at: https://www.linkedin.com/in/keith-bitikofer/ https://www.linkedin.com/in/jessicawagner/ As mentioned in the episode, here are the instructions for a Named Support Contact to create a Workday ticket to get your current integration API usage: •Request Flex Credit API usage reports from Workday, by integration. Say that you approve them looking at the actual integration name. When entering the ticket, choose: •Customer Support >> Workday Product •Select: Platform and Product extension •Select: Integrations - API framework (product area) •Subject: Please provide API Usage Logs from the tenant for a one-month period. Then start digging through the results. Let me know what you find!

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  Episode #81

  #82: Workday Professionals Need to Think One Level Higher- with Christian Delcid

  Aug 20, 202634 minS1

  Send us Fan Mail In this episode of Workday Gold, Keith Bitikofer is joined again by Christian Delcid for a bigger-picture conversation about AI, Workday, and the future of work. Keith walks through how AI is moving from simple assistants and agents toward workflow redesign, where the real value comes from rethinking which steps need humans, which steps can be automated, and what data AI needs to support the process. Keith and Christian also discuss what this means for Workday admins, analysts, and consultants. As AI front doors, data platforms, and systems of engagement evolve, Workday professionals have an opportunity to become the connectors between business users, IT, Workday data, and broader workflow design. This episode is especially relevant for anyone trying to understand how AI may reshape Workday support, consulting, and business process ownership. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith and Christian on LinkedIn at: https://www.linkedin.com/in/keith-bitikofer/ https://www.linkedin.com/in/christiandelcid/

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  Episode #81

  #81: What Happens When AI Can Read Your Workday Tenant? With Christian Delcid

  Aug 13, 202635 minS1

  Send us Fan Mail In this episode of Workday Gold, Keith sits down with Christian Delcid to talk about the changing role of Workday admins in an AI-native world. Christian shares what it has been like to move into a more AI-forward organization and how tools like Claude Code, Codex, and read-only Workday tenant access are changing the way he researches, troubleshoots, and supports the business. Keith and Christian also discuss Workday’s Deployment Agent, tenant inspection, governance, Flex Credits, and the importance of not setting aside human judgment. The conversation points to a bigger shift: the most valuable Workday professionals may be the ones who know both Workday and how to unblock AI so it can help with real business problems. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith and Christian on LinkedIn at: https://www.linkedin.com/in/keith-bitikofer/ https://www.linkedin.com/in/christiandelcid/

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