
Wild Culture
How to Fix Broken Customer Service: Why Execution Beats Strategy
Ever walked into a coffee shop and felt like an inconvenience just for trying to buy a coffee? You’re not alone. Customer service standards are slipping everywhere and, in every industry. The upside to customer service becoming a lost art is that the bar is currently on the floor. But making customers happy doesn't require another perfectly written strategy; you just need to do the simple things really well. Join Tanyika as she breaks down the simple, human elements of great customer service and explains why brilliant execution starts on the shop floor, not in a boardroom. In this episode: Why future executives need to start their careers on the customer frontline. Why over-planning stops you from taking action (and how to fix it). Practical lessons on tag-teaming sales, solving awkward customer problems, setting expectations, and the power of offering more. Why soft skills like enthusiasm and a can-do attitude drive actual business growth. Mentioned in this episode: Just Jeans Bras 'N' Things





