
UX South Africa
Dr. Lizette Spangenberg | When AI Can't See You
<p>Some of the most damaging AI failures aren't caused by bad actors or broken systems. They happen when a system works exactly as it was designed to.</p><p>In this talk, Dr Lizette Spangenberg unpacks what Eric Meyer called inadvertent algorithmic cruelty, the harm that surfaces when an algorithm does its job perfectly and nobody stopped to ask who it might hurt.</p><p>Drawing on examples from Spotify Wrapped, Facebook's Year in Review, targeted advertising and healthcare AI, she shows how harm enters at three different layers of a product, data, logic and interface, and why UX...






