Hosted by Steve Worthy · EN · 6 episodes
Established thought leaders with verified media credentials.
Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer , we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis. Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to stay ahead or a curious listener eager to learn more, this podcast offers a fresh perspective on the strategies that make or break a business. Tune in for episodes filled with surprising discoveries, practical takeaways, and the intelligence you need to outperform the competition. Undercover Customer - Your go-to podcast for uncovering the hidden truths in retail and banking through the lens of mystery shopping.
Steve Worthy hosts Undercover Customer, a business show with 6 episodes published.
The core question of the episode is simple: Would you be comfortable with someone you love working in this store? Because safety is not just a policy. It is a leadership responsibility. In this episode of The Undercover
The central question of the episode is simple: How does it feel to be your customer? Because once you know that, you have a much better chance of improving the experience, training the right behaviors, and closing the ga
In this episode of Undercover Customer, I sit down with global innovation strategist Matt Mueller to break down what innovation really means inside retail stores—and why most companies are getting it wrong. Redefining In
Today on Undercover Customer I’m talking with Michael Glazer. Michael runs one of the longest standing mystery shopping and merchandising firms in North America. He built it from scratch, one shop at a time, and now mana
The State of Retail Banking 2025. Why it matters to you and why most people are not being told the full story. In this episode of Undercover Customer I sit down with Lou Harvey, CEO and founder of DALBAR, to talk about w
Unlock "The Secret to Beating Your Competitors" with actionable insights from the Undercover Customer podcast! Discover how mystery shopping and human intelligence can transform your retail or banking business. In this d
Unlock "The Secret to Beating Your Competitors" with actionable insights from the Undercover Customer podcast! Discover how mystery shopping and human intelligence can transform your retail or banking business. In this d
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Undercover Customer is hosted by Steve Worthy. The show is categorised under business (management) and has published 6 episodes.
Undercover Customer has published 6 episodes.
Undercover Customer regularly covers business, management. It sits in the business category, with a management focus.
Undercover Customer is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Undercover Customer hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Undercover Customer average 37 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Undercover Customer's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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