Episode #73
Ep. 73: 7 Training Gaps Putting Cannabis Dispensaries at Compliance Risk
️In this episode of Under The Microscope with Jenny, host and ICS Consulting founder Jenny Germano breaks down seven common training gaps that can put cannabis dispensaries at compliance risk and provides practical strategies for strengthening employee training and competency. Jenny explains why employees are the ones executing compliance every day and why training must be treated as a system, not simply a signed policy acknowledgment or completed video. She breaks down a training framework built around policy, training, demonstration, supervision, documentation, and retraining. The conversation examines seven common training gaps, including compliance-first onboarding, diversion and loss prevention, de-escalation and security awareness, seed-to-sale errors, training documentation, and a structured 90-day ramp to competency. Jenny also discusses the importance of hands-on competency, ongoing training, reconciliation, root-cause analysis, and documenting employee training. She explains why dispensaries need to identify and address training gaps before they contribute to an inspection issue, compliance violation, inventory discrepancy, or other operational incident.This episode delivers practical insight for cannabis dispensary owners, managers, and compliance professionals looking to strengthen employee training, reduce compliance risk, and build more consistent operations. : Jenny Germano, Founder of ICS Consulting : https://www.icsconsultingservice.com ⏰⏰ 01:25 Why Cannabis Dispensary Training Matters 03:04 Employees Drive Compliance 05:04 Building an Effective Training System 07:01 Compliance-First Onboarding 16:43 Medical Claims & Customer Communication 26:03 Diversion & Loss Prevention 29:58 Spotting Diversion Risks 30:16 De-Escalation & Security Awareness 33:43 Practice, Not Paperwork 36:10 Seed-to-Sale Mistakes 45:53 Reconciliation & Root Causes 47:41 Training Documentation 50:44 90-day Ramp to Competency 54:03 Final Thoughts & Wrap-Up : The content shared on this channel - including all videos, podcasts, interviews, and discussions is provided for educational and informational purposes only. It is not intended as legal, compliance, or business consulting advice, and should not be relied upon as such. Laws and regulations surrounding cannabis and related industries vary by jurisdiction and are subject to change. Always consult with a qualified attorney or licensed professional before making decisions that could have legal or regulatory consequences for your business. Listening to or viewing this content does not create a client relationship between you and ICS Consulting, Under the Microscope with Jenny, Jenny Germano, or any of the podcast’s guests. Any opinions expressed are those of the individual speakers and do not necessarily reflect the views of ICS Consulting or its affiliates.
