Under the Headset - Real voices. Real chaos. The world behind the 911 line.

Under the Headset is a deep dive into the real world of 911 — the stories, the systems, the split-second decisions, and the people behind the scenes who keep public safety moving. Hosted by Spencer, an experienced Emergency Dispatcher turned IT professional, the show blends insider knowledge, lived experience, humor, and humanity. Every episode pulls listeners into the comm center to explore the reality behind the headset: the calls that shape us, the tech that supports us (and sometimes fails us), and the resilience that keeps dispatchers going shift after shift.Follow our social media platforms:https://linktr.ee/undertheheadsetpod

Under the Headset - Real voices. Real chaos. The world behind the 911 line. is a society podcast hosted by Spencer | Under The Headset, with 12 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Spencer | Under The Headset hosts Under the Headset - Real voices. Real chaos. The world behind the 911 line., a society show with 12 episodes published.

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  Episode #4

  The Sound of Burnout

  May 29, 202624 minS1

  <p>⚠️ Content Warning: This episode contains discussions of occupational trauma, mental health struggles, emotional distress, compassion fatigue, suicide ideation, and public safety related critical incidents. Listener discretion is advised.Burnout doesn’t always look like falling apart.</p><p>Sometimes… it looks like showing up to work every day while quietly losing pieces of yourself behind the headset.</p><p>In this episode of Under the Headset, we explore what burnout really sounds like inside public safety communications. The nonstop negativity. The emotional exhaustion. The compassion fatigue that develops after years of domestics, assaults, crashes, medical calls, civil disputes, and callers...

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  Under the Headset - Real voices. Real chaos. The world behind the 911 line.

  Dispatcher Spotlight: Angelique

  Apr 11, 202636 minS0

  <p>Disclaimer:<br>This episode contains discussions of medical emergencies and death. Listener discretion is advised.</p><p><br></p><p>What happens when the path you planned changes… and you find purpose somewhere unexpected?</p><p>In this installment of Dispatcher Spotlight, Angelique shares her journey through emergency communications, spending three years working across two different PSAPs after an injury shifted her original goal of pursuing a career in law enforcement.</p><p>From handling high-pressure calls to guiding callers through life-saving interventions like CPR, Angelique reflects on the realities of the job and the discipline required to follow pr...

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  Under the Headset - Real voices. Real chaos. The world behind the 911 line.

  Dispatcher Spotlight: Oscar

  Mar 27, 202633 minS0

  <p>Content Advisory:This episode contains discussions of mental health and suicidal ideation. Listener discretion is advised.For the first time on Under the Headset, we step inside the stories of the voices behind the console.</p><p>This is the debut of the Dispatcher Spotlight series.</p><p>In this episode, we sit down with Oscar, a military veteran with 7 years of dispatch experience across both military and civilian environments. His perspective brings a unique lens to the job, shaped by service, sacrifice, and moments that don’t fade when the line disconnects.</p><p>We talk about the re...

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  Episode #5

  Tech Behind the Tone

  Mar 13, 202628 minS1

  <p>In this episode of Under the Headset, we explore the systems that keep emergency communications running. Learn how Computer-Aided Dispatch (CAD), call handling platforms, radio networks, GIS mapping, and recording systems work together to coordinate emergency response.</p><p>We also discuss the role of Next Generation 911 (NG911) and emerging tools like artificial intelligence, transcription technology, and training simulations that are beginning to shape the future of public safety communications.</p><p>Whether you're a dispatcher, first responder, or simply curious about how emergency calls are handled, this episode provides an inside look at the technology behind the tone.<...

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  Under the Headset - Real voices. Real chaos. The world behind the 911 line.

  The Calls We Carry, Part 2

  Feb 27, 202624 minS0

  <p>Content Advisory: This episode contains discussions of cardiac arrest, traumatic injury, and death. Listener discretion is advised.</p><p><br></p><p>Some calls don’t end when the line disconnects.</p><p>In Part 2 of The Calls We Carry, we explore four moments that quietly reshape the identity of a dispatcher.</p><p>A nineteen-year-old on their first solo night shift walks a wife through CPR — and learns what it feels like to do everything right, yet still lose someone.<br>A near-childbirth call that stopped just short of delivery.<br>A routine loitering complaint that flipped into a sh...

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