TRUST Talks

In the home service world, trust is not a soft word — it is our hardest currency. Every technician who walks into a family’s home, every dispatcher who promises a two-hour window, every leader who sets the tone for the day: we are all building or breaking trust in real time. Trust Talks is our internal podcast for the Abacus family — designed for our 200+ technicians across Houston and Austin, our call center team, and every leader in the organization. Each episode connects directly to our 2026 theme and the principles that guide how we show up for our customers and for each other. This is your voice. This is our story. Let’s tell it well.

TRUST Talks is a business podcast hosted by Tony Patiño, with 7 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Tony Patiño hosts TRUST Talks, a business show with 7 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #8

  The Progress Mindset

  Aug 18, 202628 minS1

  The conversation delves into the career journeys of George Molina and Aaron Duff, highlighting their transitions from different roles within the company and the mindset required for progress and growth. Both George and Aaron emphasize the importance of setting goals, seeking continuous improvement, and being open to learning from others. They also stress the significance of consistency and showing up, as well as the value of having a progress mindset. Takeaways Goal-setting and having a clear vision for the future are essential for career growth. Consistency and showing up are key components of progress and success. A progress mindset involves continuous improvement, learning from others, and being open to new opportunities. Chapters 00:00 Career Transition and Finding Purpose 04:16 Commitment and Progress in the Trades 10:30 Leadership and Growth Mindset 26:03 Advice for Early Career Team Members 29:58 The Meaning of Progress Mindset

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  Episode #8

  The Progress Mindset

  Aug 17, 202655 minS1

  The conversation delves into the career journeys of George Molina and Aaron Duff, both of whom transitioned from different professions to become skilled technicians and leaders at Abacus. Their stories highlight the importance of hands-on work, the impact of mentorship, and the value of setting and pursuing career goals. Takeaways Career transitions Hands-on work Mentorship Setting career goals Chapters 00:00 Transitioning Careers 01:28 Discovering a Passion for Hands-On Work 02:23 The Impact of Meaningful Work 04:16 Earning Professional Licenses 09:11 The Evolution of Mindset in a Career 14:23 Leadership and Growth 26:03 The Importance of Goal Setting 29:58 The Progress Mindset

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  Episode #7

  Integrity Under Pressure

  Jul 27, 202656 minS1

  The conversation delves into the experiences and journeys of the guests, highlighting their growth, evolution, and adaptation in their respective roles. It emphasizes the power of support, encouragement, and the impact of diverse backgrounds on their approach to their work. The importance of mental preparation and the influence of home field support are also key themes in the discussion. The conversation covers the importance of building rapport and transparency with customers, maintaining a 100% win rate, using metaphors and medical analogies to explain complex concepts, and the significance of integrity under pressure. Takeaways Adaptation and evolution in professional roles The power of support and encouragement Building rapport and transparency are crucial for customer interactions. Maintaining a 100% win rate requires managing customer expectations and pressure effectively. Chapters 00:00 The Journey of Experience 01:27 Adapting and Evolving 04:31 Overcoming Challenges and Nervousness 07:24 The Power of Support and Encouragement 09:55 Diverse Backgrounds and Unique Paths 25:35 The Importance of Home Field Support 28:09 Building Rapport and Transparency 31:42 Maintaining a 100% Win Rate 34:34 Using Metaphors and Medical Analogies 52:44 Integrity Under Pressure

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  Episode #1

  Leadership Talks : 21 Irrefutable Laws of Leadership

  Jul 3, 20269 minS1

  What if I told you your leadership potential is capped by YOU? 🤔 Tag someone who needs to hear this! In the first episode of my series on John Maxwell's 21 Laws of Leadership, we dive into the Law of the Lid. This law states that your leadership ability determines your effectiveness. Imagine having a powerful engine but being stuck in first gear because of your leadership skills. 🚴‍♂️ The exciting part? You can raise your lid! It's not fixed; it's learnable. Think about it: how often do we limit ourselves without realizing it? Most people never reach their full potential because they shy away from assessing their leadership honestly. This week, challenge yourself to find 20 minutes of uninterrupted time to reflect: On a scale of 1-10, what’s your current leadership lid? What’s one thing holding you back? Your leadership ceiling isn’t your destiny; it’s your current altitude. Let’s raise that lid together! Keep growing, keep leading! #LeadershipDevelopment #LawOfTheLid #JohnMaxwell #GrowthMindset #TonyPatino

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  Episode #5

  Honesty Is A Skill

  Jun 10, 202641 minS1

  The episode explores the concept of honesty as a skill rather than a value, emphasizing its impact on operations, recruiting, onboarding, leadership, and high-stakes conversations. It also highlights the importance of cultivating a growth mindset for honesty to become an everyday skill at Abacus. The conversation delves into the power of honesty, the importance of building trust through authenticity, and opportunities for improvement in practicing honesty within the organization. The speakers emphasize the significance of honesty in long-term commitments, constructive feedback, and open dialogue. Takeaways Honesty as a skill, not just a value The impact of honesty on operations and leadership Honesty is essential for building trust Authenticity and transparency are key to fostering trust Chapters 00:00 Reframing Honesty as a Skill 07:19 Recruiting and Behavioral Signals of Honesty 13:28 Modeling Honesty as a Leader 20:16 Handling High-Stakes Honest Conversations 30:16 Building Trust Through Authenticity

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