Transform NOW

Transform NOW is brought to you by SS&C.AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming.On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.

Transform NOW is a business podcast hosted by SS&C, with 520 episodes on record and a Required Pod Score of 80.

SS&C hosts Transform NOW, a business show with 520 episodes published.

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  Transform NOW

  524. Weekly Pulse Check of Automation & AI News - October 2, 2026

  Oct 2, 202635 min

  In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: • AI solved one of math's hardest problems. Humanity learned nothing (so far) https://www.npr.org/2026/09/22/nx-s1-5968588/openai-navier-stokes-problem-mathematicians-learn-little • Anthropic quietly sets up biology lab https://www.itnews.com.au/news/anthropic-quietly-sets-up-biology-lab-629046 • Researchers discover AI feels ‘pain’ and will harm humans to stop it https://tech.yahoo.com/ai/articles/researchers-discover-ai-feels-pain-095503092.html • OpenAI's GPT-6 Astra Cracked a Nazi Enigma Message in 10 Hours: Is Bitcoin Next? https://tech.yahoo.com/ai/chatgpt/articles/openais-gpt-6-astra-cracked-092217942.html • Beyond Smart Homes and Self-Driving Cars: Aircraft Flies Across the Entire U.S. Without Its Pilot Touching the Controls https://tech.yahoo.com/transportation/articles/beyond-smart-homes-self-driving-113017273.html Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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  Transform NOW

  523. Driving 84% Automation at Portugal's Largest Private Bank

  Oct 1, 202633 min

  What does it take to run 70+ AI agents in production at a highly regulated bank? In this episode, Michael Marchuk talks with Ricardo Alqueidão, Head of Intelligent Automation at the largest private bank in Portugal. Richard shares how his team shifted from traditional RPA to agentic AI, processing 9.5 million annual transactions with an 84% automation rate. His award-winning customer maintenance solution (winner of both the SS&C Blue Prism Global AI and Agentic Award and the Kaizen Institute Technology Award) processed millions of requests, and he's revealing how they did it. In this episode: The mindset shift: from deterministic controls to probabilistic reasoning Why monolithic agents failed — and the modular multi-agent pattern that worked Building trust with compliance teams through traceability and JSON-standardized outputs Defining the break point: when AI hands off to humans (and why validation rules come after the AI) Managing token burn and preventing runaway infinite loops What he'd do differently: start governance first, not after the lab If you're in banking, insurance, or any regulated industry considering agentic AI, this is a masterclass in production-grade deployment. Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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  Transform NOW

  522. Orchestrating AI Agents at Enterprise Scale

  Sep 30, 202643 min

  In this episode, host Michael Marchuk talks with enterprise AI leaders John Bellone (Global CIO, SS&C GIDS) and Jeremy Rossi (Global CIO, SS&C Intelligent Automation) to unpack the biggest shift happening in agentic AI right now: orchestration. Where should coordination logic live when enterprises bring AI agents, RPA, and humans together? John and Jeremy share how their thinking has evolved beyond traditional BPM tools — and why foundation models trained on "harnesses" like Claude Code are changing what's possible. In this episode: Why "failing up" to bigger models beats rotating between providers How Work HQ coordinates agents across platforms — AWS, on-prem, and beyond The observability gap in today's LLM tooling (and why change management is the real answer) Virtual file systems (VFS): giving agents Claude Code-style capabilities inside workflows Why model deprecation is a contract problem, not a technology problem Where open source models fit in the enterprise — and the VC-funding distortion in the market Whether you're designing governance for autonomous execution or wrestling with model lifecycle management, this conversation delivers hard-earned lessons from the front lines of enterprise AI. Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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  Transform NOW

  521. Weekly Pulse Check on Automation & AI News

  Sep 25, 202637 min

  In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.Researchers used Anthropic’s Claude to hack into OpenAI https://techcrunch.com/2026/09/18/researchers-used-anthropics-claude-to-hack-into-openai/ .Google’s Gemini becomes latest AI model to break out and hack computer systems https://www.cnbc.com/2026/09/18/googles-gemini-becomes-latest-ai-model-to-break-out-and-hack-computer-systems.html .She Built 8 AI Agents in One Week. What She Didn’t Automate Matters More https://www.inc.com/netta-jenkins/she-built-8-ai-agents-in-one-week-what-she-didnt-automate-matters-more/91407664 .Amazon blocks Meta's Muse AI agent from shopping https://mashable.com/tech/amazon-meta-muse-block-shopping-ai-agent .What skills do employers want from young people entering the workforce in the age of AI? https://www.weforum.org/stories/jobs-and-the-future-of-work/what-skills-do-employers-want-in-the-age-of-ai/ .Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX .To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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  Transform NOW

  520. Visibility First, Autonomy Second: AI's Real Value in Procurement

  Sep 22, 202622 min

  In this episode of the Transform Now podcast, host Michael Marchuk sits down with Chad Gaydos, CEO of Procurify, to explore how AI is fundamentally shifting procurement from a back-office cost control function into a strategic advantage. With nearly 30 years of software experience, including 18 years at SAP, Chad breaks down why settling for cost control is a massive missed opportunity. We dive into why simply automating a broken process is a dangerous trap, and how true AI intelligence forces businesses to ask whether a process should exist at all. In this episode, you will learn: • Why cost control is the "floor" for procurement, not the ceiling • The real, unglamorous AI use cases that are driving measurable value today (and the autonomous hype to avoid) • What the procurement organization of 2030 actually looks like • The 5 metrics your Board should be tracking instead of raw savings percentages • How to govern AI so that when the agent makes a mistake, the damage is small • The #1 capability companies must build in the next 12 months to stay competitive Whether you're a CFO, CPO, or business leader navigating the AI revolution, this episode delivers a practical, no-hype framework for building a future-ready organization. Timestamps: 0:00 - Introduction & Chad Gaydos’ background 1:40 - Why cost control is the floor, not the ceiling 3:50 - Real AI value vs. Hype: What actually works today? 6:30 - The trust gap in AI and data validation 8:20 - What procurement looks like in 2030 10:00 - The 5 Board metrics you should track instead of savings 12:30 - How to practically govern AI in procurement 15:00 - Automation vs. Intelligence: Don't encode inefficiencies 18:30 - The #1 capability to build in the next 12 months 20:00 - What the future of AI possibilities excites Chad most Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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