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Hosted by Melissa Gilkes-Smith · 🇺🇸 US · EN-US · 11 episodes
Established thought leaders with verified media credentials.
TouchPoints: Moments that Matter in Healthcare explores the critical moments in the patient journey where leadership, operations, and experience intersect. Hosted by Melissa Gilkes-Smith , patient experience consultant and Founder of Healthcare Management Consulting Group, the podcast features practical insights and conversations with healthcare leaders about improving patient experience, strengthening healthcare operations, and building cultures of care. Each episode examines real healthcare touchpoints, from scheduling and patient access to communication, leadership, and service recovery, offering strategies that healthcare executives, practice administrators, and clinicians can apply immediately. If you are passionate about improving healthcare delivery and creating better patient experiences, this podcast is for you.
Melissa Gilkes-Smith hosts TouchPoints: Moments that Matter in Healthcare, a business show with 11 episodes published.
Send us Fan Mail Healthcare leaders are often praised for holding everything together. But what happens when the organization only works because one exhausted leader keeps pushing, solving, absorbing, and carrying what t
Send us Fan Mail A Step-by-Step Guide to Pre-Visit Communication That Actually Works Most healthcare practices send appointment reminders. What they are not sending is preparation. In this solo how-to episode, Melissa Gi
Send us Fan Mail The patient experience does not begin at the front desk. It begins the moment a patient enters the parking lot. A patient may arrive worried about a diagnosis, experiencing pain, running late, or visitin
Send us Fan Mail The phone call is still one of the most important touchpoints in the patient journey. It is also one of the most broken. In this episode of TouchPoints: Moments that Matter in Healthcare , Melissa Gilkes
Send us Fan Mail The patient experience does not begin at check-in. It begins the moment someone hears your name. In this episode of TouchPoints: Moments that Matter in Healthcare , Melissa Gilkes-Smith sits down with An
Send us Fan Mail A physician referral is more than a name passed from one office to another. It is an act of trust. In this episode of TouchPoints: Moments that Matter in Healthcare , Melissa Gilkes-Smith sits down with
Send us Fan Mail Culture is not what you post on the wall. It is what leadership does when no one is watching, and everything changes when they start walking the floor. In this episode of TouchPoints: Moments that Matter
Send us Fan Mail The patient is in the room. The provider walks in. And what happens next will define more of the patient’s felt experience than almost anything else in the entire care journey. In this episode of TouchPo
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To pitch TouchPoints: Moments that Matter in Healthcare, visit http://touchpointspodcast.com for contact information, then craft a tight one-paragraph hook that ties your expertise to a gap in their recent business coverage.
TouchPoints: Moments that Matter in Healthcare is hosted by Melissa Gilkes-Smith. The show is categorised under business (management) and has published 11 episodes.
TouchPoints: Moments that Matter in Healthcare has published 11 episodes.
TouchPoints: Moments that Matter in Healthcare regularly covers business, management, health. It sits in the business category, with a management focus.
TouchPoints: Moments that Matter in Healthcare is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
TouchPoints: Moments that Matter in Healthcare hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of TouchPoints: Moments that Matter in Healthcare average 37 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates TouchPoints: Moments that Matter in Healthcare's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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