TP493: Ghost Networks and the Reflex to Automate
Jun 24, 20260
Provider directories are wrong about half the time. Chris Boyer and Reed Smith on ghost networks, and why a plain workflow beat AI at fixing them.
Hosted by Reed Smith and Chris Boyer · EN-US · 12 episodes
Established thought leaders with verified media credentials.
Reed Smith and Chris Boyer hosts Touch Point Podcast, a general show with 12 episodes published.
Provider directories are wrong about half the time. Chris Boyer and Reed Smith on ghost networks, and why a plain workflow beat AI at fixing them.
Provider directories are wrong about half the time. Chris Boyer and Reed Smith on ghost networks, and why a plain workflow beat AI at fixing them.
Patient friction is data. Chris Boyer and Reed Smith read inconvenience as a signal of what patients value and what healthcare leaders actually commit to.
Sandra Mackey of Bon Secours Mercy Health talks consumerism in healthcare, what it means to be patient-led, and why failure is a feature of good leadership.
Bridget Duffy, MD explains how AI can ease clinician burnout and bring humanity back to healthcare, from triage to how patients receive hard news.
Pew named the online health seeker in 2000. Healthcare answered with disclaimers. Chris Boyer and Reed Smith walk five dated moments the industry saw and waited on, then build a six-marker test for spotting the next one.
Ed Bennett and Chris Boyer on the engineered weirdness of prescription drug names on Surprise - It's Not a Toaster, plus two more chapters of The AI Con on hidden labor and austerity automation, and a live AI drug naming
Chris Boyer and Reed Smith on the engagement-avoidance gap in healthcare and what Monigle's Humanizing Brand Experience Vol. 9 says about closing it.
Pam Landis of Hackensack Meridian Health draws on 30 years in healthcare digital to talk about building teams, staying curious, and what AI actually means for patient access.
Chris Boyer and Reed Smith on why owning a VoC program isn't the same as having a voice, and the advocate role marketing should claim before no one does.
Marketing has the strongest unclaimed toolkit for patient activation, the growth category CMOs name first. 47% of health systems have no owner for it. Chris Boyer and Reed Smith on what marketing has to give up to claim
Matt Schwabel of UNC Health talks through what it takes to manage change inside a large health system — from pandemic pivots to department reorganizations.
ICYMI. Three years ago Reed and Chris asked when patient access actually begins. The digital answer held. What changed is who owns the digital layer. They revisit TP342 solo with new context from Reed Smith's "AI and Acc
Ed Bennett and Chris Boyer trace what memes actually do, on Surprise - It's Not a Toaster: strip citations, escape accountability, get eaten by brands. The SNAT Book Club opens The AI Con. Four AI models attempt Wizard o
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Touch Point Podcast is hosted by Reed Smith and Chris Boyer. The show is categorised under General and has published 12 episodes.
Touch Point Podcast has published 12 episodes.
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