Tokeet Podcast

<p>Most “digital guidebooks” get ignored because they create friction.</p><p>In this episode, we break down why Touch Stay’s browser-based format changes guest behavior.</p><p>We cover where QR codes belong so answers...

<p>Event weeks move faster than most pricing calendars. Static rates and late manual edits often miss the best response window, which is how strong nights get sold too early and weaker dates stay overpriced.</p><p>In...

<p>A guest sees one rate on an OTA and a different total on your direct site. That gap does not look like a backend issue. It looks like a risk right before payment.</p><p>This episode breaks down where pricing...

<p>In this episode, Igor Balnozan breaks down the move from TV3 to Advanced CM and explains what the upgrade actually means for daily operations.</p><p>This is not a new product purchase or a risky migration. It’s the...

<p>Airbnb’s “blind” review system has rules on paper, and consequences in real life.</p><p>In this episode, we break down the 14-day window, what to treat as your real timer, and when waiting actually helps. You’ll get...

<p>Unfair guest reviews can hit your rating and your reputation, even when you did everything right.</p><p>In this episode, we break down a 7-rule playbook for responding without sounding defensive.</p><p>You’ll learn...

<p>Missed Airbnb reviews rarely happen on purpose. They slip through during busy turnover weeks and quietly impact trust, rankings, and conversions.</p><p>In this episode, we break down how review automation works...

<p>A guest with a 3-star average requests to book, and the platform makes “no” feel costly. </p><p>This episode breaks down a simple playbook to handle risk-based requests without getting pulled into long threads...

<p>Guests rate like hotels. Platforms grade like math, and that mismatch creates review drama.</p><p>In this episode, we break down why rating “explainer” signs can backfire and quietly reduce reviews.</p><p>You’ll get...

<p>Early checkout requests can turn into last-minute refund debates fast.</p><p>In this episode, we break down a 5-step policy you can set once and apply consistently. We cover baseline rules, exceptions, guest-facing...

<p>A guest mentions they’re bringing a dog, yet the reservation shows no pet. That’s not a small fee slip; it’s a clarity, protection, and consistency issue.</p><p>In this episode, we share the simple Confirm → Request...

<p>A single bug video can turn into a refund demand fast.</p><p>In this episode, we break down a real host response that shut down an attempted bed bug scam using refund-and-exit, maintenance proof, and platform-first...

<p>A signed guest agreement can still lose when an OTA steps in.</p><p>In this episode, we break down why platform policies often outweigh your paperwork, and what dispute teams actually look for.</p><p>You’ll get a...

<p>High decline rates often come from fear-driven, inconsistent screening, not “bad guests.”</p><p>In this episode, we break down a Green/Yellow/Red rubric that replaces gut feel with clear, behavior-based decision...

<p>A silent guest isn’t “easy money”, it’s a dispute risk.</p><p>In this episode, we break down the three-step No-Show Playbook: confirm the ETA, re-send access details in the same thread, and document + secure the...