The Whiskey and Wireless Podcast
Bringing Trust Back to Phone Calls with Mike O'Brien, Chief Product Officer, TNS | EP:21
In Episode 21 of The Whiskey & Wireless Podcast, Ron Willett sits down with Mike O'Brien, Chief Product Officer for the Communications Market at Transaction Network Services (TNS), for a conversation about trust, fraud, leadership, and nearly four decades of change in telecom. Mike shares how a decision to take a job in Florida at 22 years old turned into a career spanning GTE, Syniverse, iconectiv, and now TNS. He and Ron discuss the relationships that have shaped their careers, developing the next generation of telecom leaders, and what it takes to successfully bring companies and cultures together. The conversation then turns to one of the biggest challenges facing communications today: consumers no longer trust the phone call. Mike explains the difference between spam and scams, how call authentication and branded calling can help consumers make better decisions about which calls to answer, and why the rise of AI-generated fraud makes restoring trust even more important. They also discuss the future of regional carriers, the growing need for hosted technology and managed solutions, how smaller operators can compete as networks become more complex, and how AI can be used as a practical tool rather than simply another industry buzzword. In this episode: • Mike O'Brien's nearly 40-year career in telecom • The evolution from GTE to Syniverse, iconectiv, and TNS • Why relationships and reputation matter in telecom • Developing the next generation of industry leaders • Bringing TNS and iconectiv capabilities together • The difference between spam calls and scams • Call authentication, branded calling, and restoring consumer trust • How AI is changing telecom fraud • The challenges facing regional and rural carriers • Using hosted solutions to help smaller operators compete • How authoritative data and AI can work together to fight fraud • Lessons from a career spent traveling the global telecom industry Plus, Ron and Mike get into cognac, international travel, running the Great Wall of China, an anti-American protest mistaken for a parade in Rome, and why some of the best relationships in telecom are built far outside the conference room. Subscribe to The Whiskey & Wireless Podcast for more conversations with the people shaping the telecom industry. #Telecom #BrandedCalling #FraudPrevention #Robocalls #Wireless #AI #TNS #CarrierTechnology #WhiskeyAndWireless
