
Episode #323
Why Customers Choose You: Consumer Psychology, AI & Better Marketing with Adam Ortman
Why Customers Choose You: Consumer Psychology, AI & Better Marketing with Adam Ortman Why does someone choose your studio, practice, or service business over the one down the street? It might not be because you're better. It might be because you've done a better job understanding what matters to them. In this episode of The Visibility Podcast , I'm joined by Adam Ortman, consumer psychologist, marketing author, and founder and CEO of Kinetic319. Adam has a master's degree in advertising and consumer psychology and has worked with brands including Nike, American Express, Kellogg, UnitedHealth Group, and Textron. But we're taking all of that big-brand marketing knowledge and bringing it straight to the local service-based business owner. Because one of the biggest takeaways from this conversation is something we hear all the time—but don't always take the time to actually DO: Know your customer. Really know them. Not just their age, income, or zip code. What motivates them to finally take action? What's their priority right now? What do they need to see or hear before they trust you enough to buy? Adam walks us through three important pieces of consumer decision-making: motivation, priority, and social proof, and shares practical ways small business owners can start gathering this information from their own customers. We also dig into: Why people choose one local business over another How to become the obvious, go-to option in your community The difference between a visibility problem and a trust or conversion problem Why talking to your existing customers may be some of your best marketing research How consumer psychology should influence your messaging The role reviews and social proof play in the buying decision How AI is changing the way consumers search for and choose businesses Why getting more eyeballs isn't always the answer What small businesses can learn from the way major brands approach marketing And here's a little bonus Adam dropped after we stopped recording : local service businesses should be paying attention to YouTube advertising. We talk about why its potentially low cost and ability to target a tight geographic area could make it an interesting visibility opportunity for local businesses. This conversation is a great reminder that good marketing doesn't always start with another Reel, platform, ad, or piece of content. It starts with understanding the human being on the other side of it. Adam Ortman on LinkedIN Kinetic319 on YouTube Kinetic319 on LinkedIN GET MOVING package for small businesses that don't have a NIKE budget. Ready to see what your customers see? You’re doing the marketing. You have the website. The socials. The Google Business Profile. You’re showing up. But is everything actually pointing to the same thing? Can people quickly understand who you are, what you’re known for, and why they should trust you? That’s exactly what I look for in my $197 Visibility Audit. I’ll put fresh eyes on your digital footprint: your website, Google presence, and social platforms, and show you where the gaps are, what may be creating confusion, and where your biggest opportunities are to become the GO-TO in your industry. Because you probably don’t need another marketing strategy. You need to make sure the marketing you’re already doing is working together. Grab your $197 Visibility Audit and let’s connect the dots. Love today’s podcast? Take a screenshot and share it to your IG stories. Tag me @ms_melissa_rose Leave us a rating and review on Apple Podcast! Also, if you haven’t done so already, follow the podcast. In 2009, Melissa Rose started her business, The Dancing House, in the basement of her home. There, she taught the art of dance to students of all ages while her babies were right along with her, in the pack and playing. With passion, resilience, and tenacity, she created a business that has become "The Highlight of Your Week" for her tribe, her team, and her community, along with running a successful brick-and-mortar business and an online dance membership . When she’s not leading her studio team or recording The Visibility Podcast, Melissa helps business owners stop spinning and start positioning, so they become the clear, confident choice in their community. Off the clock? She’s clinking an NA beer with her partner, watching something involving one of her five amazing kids, hiking the trails, or talking to her plants.





