business
Hosted by Think Forward - Gina Gibson · business · EN
The Tech Matchmaker Podcast is your go-to show for discovering the latest breakthroughs transforming the contact center industry. Hosted by Gina Gibson of Think Forward, each fast-paced, ten-minute episode spotlights the smartest, most innovative solutions designed to tackle real-world contact center challenges. Whether you’re a tech leader searching for your next CCaaS solution, a decision-maker eager to stay ahead of the curve, or simply passionate about the future of customer experience, this podcast delivers the insights you need to keep your business moving forward. Tune in for engaging interviews with industry trailblazers, inspiring client success stories, and practical tips to help your organization thrive in a rapidly evolving landscape. Join us as we match today’s contact center challenges with tomorrow’s technology — and have some fun along the way! Subscribe now and never miss an episode as we explore what’s next in CCaaS innovation
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Contact path
Public web form
Booking probability
36%
Guest openness
Selective
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Signup to Generate a PitchThe Tech Matchmaker Podcast is your go-to show for discovering the latest breakthroughs transforming the contact center industry. Hosted by Gina Gibson of Think Forward, each fast-paced, ten-minute episode spotlights the smartest, most innovative solutions designed to tackle real-world contact center challenges.
The Tech Matchmaker is hosted by Think Forward - Gina Gibson. The show has published 67 episodes to date.
Recent episodes include "Build an AI Agent in Minutes, Not Months? Here’s What It Takes | Shrish Mishra" (29 October 2026, 20 minutes), "Is a 28-30% AI Resolution Rate a Win? It Depends on the Process | AIONUS" (27 October 2026, 1 minute), and "What If Your AI Could Tell You Which Calls You Can’t Fulfill? | Jamaal Savwoir" (22 October 2026, 18 minutes).
The Tech Matchmaker publishes roughly a few times a week, with episodes averaging 12 minutes across 67 episodes.
Booking probability for The Tech Matchmaker is 36%, and the host is rated Selective on guests. The Tech Matchmaker requires a Pod Score of 80 or higher. The Tech Matchmaker's contact route on record: public web form.
The strongest fits for The Tech Matchmaker are IT Services & Software Development and Cloud, Data & Web Hosting. The Tech Matchmaker has a business audience.
Think Forward - Gina Gibson hosts The Tech Matchmaker, a business podcast with 67 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #23
️ New Episode, Now Live! Same process. Same customers. A 38% lower total cost of ownership. That’s the result Shrish Mishra shares from one AIONOS client use case, along with a drop of more than 30% in full time...
Episode #23
️ New Episode Dropping Soon! How do you measure AI Success? Shrish Mishra says there’s no single answer. For one business process, an AI resolution rate of 28 to 30% is a win. For another, 70% might be the goal. And...
Episode #21
What if your AI could tell you which calls your business isn’t able to fulfill? In this episode of The Tech Matchmaker, Gina Gibson sits down with Jamaal Savwoir, Senior Channel Solutions Consultant at PolyAI, to...
Episode #21
️ New Episode Dropping Soon! It’s Black Friday weekend and your contact center is buried in calls asking what time the store closes. Meanwhile, someone trying to buy a gift for their grandchild is sitting on hold behind...
Episode #20
️ New Episode, Now Live! Gina Gibson questioned the number the first time she saw it. Fauad Nasir says the industry standard for agent attrition is about 5% a month. At EmpireOneCX, he puts it at about 3.4%. His...
Episode #20
️ New Episode Dropping Soon! In 2016, Fauad Nasir landed in Manila on a business trip for his travel agency. He fell in love with the country and started looking for a reason to keep coming back. Then he noticed the...
Episode #19
️ New Episode, Now Live! AI is the best transactional seller the technology industry has ever seen. Ronnell Richards, best-selling author of Shut the Hell Up and Sell, told Gina Gibson exactly that. He also explained...
Episode #19
️ New Episode Dropping Soon! Just because you can build it doesn't mean you should. That's the line best-selling author and sales coach Ronnell Richards keeps coming back to, and it sits at the heart of his upcoming...
Episode #18
️ New Episode, Now Live! Most contact centers are sitting on more performance data than they know what to do with, scattered across phone systems, CRMs, QA tools, and workforce management platforms. Justin Barnard...
Episode #18
️ New Episode Dropping Soon! What if you could take your best agent's instincts and turn them into a repeatable playbook for the whole team? That's just part of the discussion Justin Barnard, Senior Account Executive at...
Episode #17
️ New Episode, Now Live! "What's the catch?" That's the first question Jordan White hears every time he tells an employer they can save up to $650 per W-2 employee — without cutting a single benefit. There isn't one for...
Episode #17
️ New Episode Dropping Soon! This one's a bit of a detour for The Tech Matchmaker, and it's worth the detour. Every business with W-2 employees is feeling the same squeeze: healthcare costs climbing, and not a lot of...
Episode #16
New episode is live! ️ Gina talks with Greg Smith, Global Head of Growth and Go-To-Market at Scala.ai , about building an AI platform for contact centers that's designed to be used by business leaders, not just...
Episode #16
Every contact center leader says the same thing: too much data, not enough clarity on what to do with it. Dashboards on top of dashboards, a different tool for every problem, and still no real picture of what's...
Episode #15
Welcome back to The Tech Matchmaker Podcast! Host Gina Gibson catches up with returning guest Fred Stacey, CEO of Cloud Tech Gurus, for round two, and this time the conversation isn't about CTG. It's about Peregrine...
Episode #15
LinkedIn Teaser ️ New Episode Dropping Soon! Most CX leaders can name every vendor in their contact center stack. Way fewer can tell you what's actually happening inside it. Fred Stacey, CEO of Cloud Tech Gurus, is back...
Episode #14
Most companies think an AI strategy starts with technology. Nate Brown, founder of CX Accelerator, thinks it starts with trust. In this episode, Gina Gibson sits down with Nate to talk about the "servant challenger"...
Episode #14
️ New Episode Dropping Soon! Most leaders think a CX problem gets solved with more technology. Our guest says it starts with trust, and skipping that step is why so many transformation efforts stall out before they ever...
Episode #15
<p><b>YouTube Description</b> </p><p>The Tech Matchmaker Podcast welcomes back Aaron Symbolik, AI Orchestration Consultant at Krista, for his second appearance with host Gina Gibson. A year has passed since his last...
Episode #15
YouTube Description The Tech Matchmaker Podcast welcomes back Aaron Symbolik, AI Orchestration Consultant at Krista, for his second appearance with host Gina Gibson. A year has passed since his last visit, and this...
Recent guests on The Tech Matchmaker. Study who booked and why before you pitch.
best-selling author, Developing the Next Generation of Great Entrepreneurs
Certified Axiogenics Self Leadership Coach, FitKids Sports Inclusive Camp
Coastal Representative on the Texas Windstorm Insurance Association Board of Directors, Lewis & Clark College Graduate School of Education and Counseling
Head of Education and Enablement at Metric Sherpa, Duke Ellington School of the Performing Arts
PitchCentric classifies The Tech Matchmaker under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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