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Hosted by Help Scout · 🇺🇸 US · EN-US · 33 episodes
Established thought leaders with verified media credentials.
Brought to you by Help Scout's Mat Patterson, The Supportive is a show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
Help Scout hosts The Supportive Podcast, a business show with 33 episodes published.
Tom joined Help Scout's support team in 2026, but he's been using Help Scout for a decade. He chats to Mat about his role in improving Zapier's support team diversity, what actually changed to hit their goals, why an int
Thinking about switching help desks? Help Scout support pro Chrissy Chavez tells Mat why the urge to burn it all down and start fresh is so strong — and why an audit should always come first. Chrissy is a senior technica
Pavel drove AI customer support adoption as head of support...and then he got laid off. Mat chats with Pavel about his 13 years in B2B SaaS customer experience about the way execs are thinking about support today. Plus:
Leslie O'Flahavan has spent 30 years teaching people to write well at work — including plenty of customer service teams. Leslie and Mat discuss what it takes to write concisely in support, and how to develop your team's
After 700+ live Help Scout classes, Alison Groves has figured out what makes customer education work — mistakes. Well, not exactly, but that's part of it. In this episode of The Supportive, Mat talks to Help Scout's Cust
What if making your work visible wasn't about promoting yourself — but about telling the stories of your customers? Help Scout's Kristi Thompson spent nine years on the customer support team. She wasn't angling for a pro
Season 2 of The Supportive brought together founders from seven very different businesses — software, hardware, beer, mattresses, and more — all with a reputation for putting customers first. In this wrap-up episode, Mat
Mat sits down with David Sparks — lawyer turned full-time creator — as he shares how 28 years in the courtroom shaped his approach to serving his technology audience. From playing imaginary clown music at raging opposing
NapLab — Our First Customers on The Supportive Mat Patterson talks with Derek Hales, founder of mattress review site NapLab, about building a customer-centric business in an industry that works hard to keep consumers in
Mat sits down with Oscar McMahon, co-founder of Sydney brewery, Young Henrys, as he shares how community, values, and a ‘challenger mindset’ have helped build one of the city's most loved independent companies. From the
Todd Curtis, CEO of YNAB, shares how customer support became the foundation for sustainable growth. Learn why they embedded support in product teams and used it as a training ground for company-wide leadership. Here's th
Chris Savage, co-founder and CEO of Wistia, shares how staying in the support inbox for ten years, walking away from a potential major deal with HBO as customer #4, and choosing patience over growth helped their team bui
Erez Zuckerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication internally and externally and deep support has helped his small keyboard company punch well above its w
What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the
Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support? Find the original newsletter here: https://email.helpscout.com/harm-joy and visit https:/
Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2!
Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.
Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have sh
Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future.
Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans. For show notes, further reading, and lin
David Sparks
Country Doctor Lawyer Turned Productivity and Consumer Technology Expert · MacSparky
1 appearance on this show
Derek Hales
founder and editor of NapLab · naplab.com
1 appearance on this show
Chris Savage
CEO and co-founder · Wistia
1 appearance on this show
Nick Francis
Senior Principal Engineer · Apple Valley Police Department
1 appearance on this show
Priscilla Brooke
Head of Podcaster Success · Buzzsprout
1 appearance on this show
Alison Groves
Help Scout
1 appearance on this show
Kristi Thompson
Help Scout
1 appearance on this show
Oscar McMahon
Young Henrys
1 appearance on this show
Todd Curtis
YNAB
1 appearance on this show
Erez Zuckerman
ZSA Technology Labs
1 appearance on this show
Sarah Hatter
ElevateCX
2 appearances on this show
Ben McCormack
Boldr
1 appearance on this show
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The Supportive Podcast is hosted by Help Scout. The show is categorised under business (management) and has published 33 episodes.
The Supportive Podcast has published 33 episodes.
The Supportive Podcast regularly covers business, management. It sits in the business category, with a management focus.
The Supportive Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Supportive Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Supportive Podcast average 31 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Supportive Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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