The customer experience space is changing fast. The Squawk is a short, sharp and focused deep dive on one guest and their one big idea about how CX is changing for the people involved. The conversation is deep, tactical and specific. Perfect for a quick commute and guaranteed to leave you with something new to think about – or implement – for your CX operation.
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Contact path
Verified email
Booking probability
28%
Guest openness
Selective
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Signup to Generate a PitchThe customer experience space is changing fast. The Squawk is a short, sharp and focused deep dive on one guest and their one big idea about how CX is changing for the people involved. The conversation is deep, tactical and specific.
The Squawk is hosted by Lorikeet. The show has published 7 episodes to date.
Recent episodes include "How Stream Built an AI Support Agent with One Part-Time Engineer | Nick Rogers" (13 May 2026, 30 minutes), "Why Every CX Hire at Granola Learns to Code I Vicky Firth" (28 April 2026, 30 minutes), and "How Clay Turned Support Into a Talent Engine I George Dilthey" (25 November 2025, 26 minutes).
The Squawk publishes roughly every two weeks, with episodes averaging 23 minutes across 7 episodes.
Booking probability for The Squawk is 28%, and the host is rated Selective on guests. The Squawk requires a Pod Score of 80 or higher. The Squawk's contact route on record: verified email.
The strongest fits for The Squawk are Call Centers & Business Support and Business & Management Consulting. The Squawk has a news audience.
Lorikeet hosts The Squawk, a news show with 7 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #6
<p>Stream's AI support agent resolves 80% of their customer tickets. It was built by one engineer, working part-time, inside a 60-person product and engineering team.</p><p>In hundreds of conversations with CX leaders...
Episode #5
<p>What if your support team didn't just answer tickets, but shipped code to the product?</p><p>That's exactly what Vicky Firth, founding CX lead at Granola, has built. A team where every agent has Cursor open next to...
Episode #4
<p>What if support wasn't just a cost center, but your company's best talent pipeline?</p><p><br></p><p>That's exactly what George Dilthey, Head of Support at Clay, built - a system that recruits new grads into support...
Episode #3
<p>In this episode of The Squawk, we sit down with Jared Ellis from Culture Amp. Jared shares his journey from being the first support specialist to leading an AI-first customer experience transformation. Key topics...
Episode #2
<p>All companies care about product quality, but Linear actually has a zero bug policy with teeth.</p><p>We sat down with Alexandra Lapinsky Wilson, who leads Product Ops and CX at Linear.</p><p>Linear wants to bring...
Episode #1
<p>We begin our very first episode on The Squawk with Bob van Winden. Bob shares his extensive experience in scaling customer support operations across major tech companies like Google and Stripe, and now at Bridge, a...
The Squawk
<p>We’re launching a new podcast! The customer experience space is changing quickly. The Squawk is a short, sharp and focused deep dive on guests from leading companies. Hear Steve Hind speak to CX, Product and...
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