The Shift: RCM Talks

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.

The Shift: RCM Talks is a business podcast hosted by Unknown Host, with 14 episodes on record and a Required Pod Score of 80.

Unknown Host hosts The Shift: RCM Talks, a business show with 14 episodes published.

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  Episode #14

  From Point Solutions to Platform Strategy

  Sep 11, 202625 minS1

  Revenue cycle leaders are facing a rapidly changing technology landscape. In this episode, Bill, Heather, and Valerie discuss why health systems may need to rethink their reliance on AI point solutions and consider a more platform-first approach. The conversation covers Epic Agent Factory, AI governance, vendor strategy, internal build capabilities, and the importance of aligning technology decisions with long-term operational goals.

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  Episode #13

  Putting the Patient Back at the Center of Revenue Cycle, Part 2

  Jul 24, 202623 minS1

  In Part 2 of the conversation with Evan Martin, the group dives deeper into AI, automation, and process redesign in revenue cycle. Evan shares how ZoomCare is exploring autonomous coding, ambient AI, AI agents, and smarter back-end workflows while keeping the focus on building technology on a solid operational foundation. The discussion also challenges leaders to stop automating broken processes and instead ask whether the process should exist at all.

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  Episode #11

  Building the Revenue Cycle of Tomorrow

  Jun 8, 202625 minS1

  <p>In this episode of The Shift: RCM Talks, Bill, Valerie, Heather, and Andrew discuss what it truly means to redesign the revenue cycle for the future. The conversation explores why healthcare organizations must move beyond simply automating broken processes and instead rethink workflows, workforce models, front-end strategy, and the role of AI in creating cleaner, more proactive revenue cycle operations.</p>

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  Episode #10

  Medicare Advantage: The Fine Print Patients Need to Understand

  Apr 29, 202628 minS1

  <p>In this episode of The Shift: RCM Talks, Bill Eikost, Valerie Barckhoff, and Heather Dunn are joined by Sarah Dekutowski to unpack the growing challenges surrounding Medicare Advantage plans. The conversation explores how patients often choose Medicare Advantage without fully understanding the long-term implications, including narrowed networks, prior authorization requirements, limited access to care, and the difficulty of returning to traditional Medicare with supplemental coverage. The group also discusses why provider education, community outreach, and patient advocacy are becoming increasingly important as more beneficiaries age into Medicare.</p>

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  Episode #9

  Not If, But When: Cyberattack Readiness for Revenue Cycle

  Mar 25, 202627 minS1

  <p>In this episode of The Shift: RCM Talks, the team dives into one of healthcare’s most urgent challenges: cybersecurity preparedness. Joined by Jennifer Fortin, Revenue Integrity Director at Cape Cod Healthcare, the conversation explores what really happens when systems go down and why “just going to paper” is rarely enough. From communication breakdowns to compliant billing issues and months of manual recovery work, this episode highlights the lasting revenue cycle impact of a cyberattack. It’s a candid discussion packed with hard-earned lessons and a clear message for revenue cycle leaders: preparation cannot wait.</p>

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