The Shift

This time last year, my second salon had potential… but not momentum. At the start of this year, I decided to stop waiting for it to “take off” by itself and finally go all in. Six months later, everything feels...

If you’ve ever felt the need to prove you’re still “busy” when you’re not behind the chair, you’re not alone. I used to do this all the time. In this episode, I share how stepping away from visible work messed with my...

In this episode, I share what I built after years of guessing, and how it finally showed me what my business could really handle… with or without me. Get the Get Off the Chair Formula...

In this episode, I share the things I don’t do in my salon anymore, what I let go of, and why removing emotion, control, and pressure changed everything for me and my team. Instagram...

If your team are stretching appointments, using more colour, and not charging for it, you’re not alone. I used to see this in my salon all the time. In this episode, I share how we track extra time and extra colour...

If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from...

I’ve seen enough of these contracts in our industry now… non-competes, restrictions on where stylists can work, even rules around social media. And every time, it just doesn’t sit right with me. In this episode, I talk...

Most salon owners think they know who their best stylist is… but actually have no idea. If you’re going off who you like most or who seems the busiest, you’re probably getting it wrong. In this episode, I share exactly...

If you feel like no good stylists are applying to your salon, you’re not alone. But it’s probably not a hiring problem. It’s an attraction problem. In this episode, I break down why the stylists you actually want aren’t...

When I told my team to start using our exciting new colours… nothing happened. And I mean nothing. And it made me realise I had forgotten one of the most important rules when it comes to leading a team. In this episode...

I went to Australia thinking I’d have more time. Instead, I filled my days with big projects, clients, family, friends, and work… and told myself I was handling it all really well. Until it caught up with me. In this...

For years I trained my team in a very structured way. Locked training days. Everyone learning together. But lately I realised something. As my team grows and changes, the way I train them has to change too. In this...

Lately I noticed something interesting in my salons. The work was beautiful, clients were happy, but creativity had quietly become safe. The same toners, the same formulas, the same predictable results. In this episode...

Adding services, or expanding, or starting new projects can feel like growth. But sometimes it’s just ego. In this episode, I share what I’ve learned about profitability, control, and why expanding into areas outside...

When your top stylist leaves, it can feel like the ground shifts under you. In this episode, I walk you through exactly what I did when our longest and strongest stylist left, how we protected client retention...