Hosted by The Service Lounge · 🇺🇸 US · EN · 23 episodes
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Welcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.
The Service Lounge hosts The Service Lounge, a leisure show with 23 episodes published.
Culture doesn’t show up on a report. But it shows up in retention, customer satisfaction, and the performance of your entire service department. In this episode of The Service Lounge, host Brandon Nixon sits down with Al
High-performing service departments aren’t built on process alone — they’re built on buy-in, culture, and execution. In this episode of The Service Lounge, host Brandon Nixon is joined by Peter Solber, Fixed Operations D
Service is no longer the support department — it’s driving the business. In this episode of The Service Lounge, host Brandon Nixon is joined by Jim Phillips, Principal of Training Team USA, for a candid conversation abou
Customer experience is everyone’s priority.But the systems behind it often get overlooked. In this episode of The Service Lounge, host Brandon Nixon is joined by Scott Kaskocsak and Kim Kotz Carroll from Dominion DMS for
Data is everywhere in today’s dealership. Clarity is not. In this episode of The Service Lounge, Brandon Nixon sits down with Mark Begley, Chief Revenue Officer at DealerOps, to unpack what dealers are getting wrong abou
Most episodes focus on tactics, tools, and strategies.This one starts at the beginning. In this special solo episode of The Service Lounge, Brandon Nixon shares the story behind the journey—where it started, the failures
🚀 Most dealerships are leaving money, loyalty, and long-term trust on the table — and they don’t even realize it. In this episode, Zabrina Ziemba joins us to uncover what dealers are missing when it comes to customer ex
Toyota of Danville’s Mike Weidenburner joins The Service Lounge to share how going all in on process change reshaped his service department — from empowering advisors and training techs to building accountability and tru
How do you keep customers driving 60 miles past independents just to return to your dealership? In this episode of The Service Lounge, host Brandon Nixon sits down with Rusty Mayfield, Parts & Service Director at Coad To
We’re back with a brand‑new episode! A year after our very first show, Brandon Nixon and Christian Eagen return to revisit the Top 10 Customer Complaints in Fixed Ops—this time using thousands of reviews from January thr
Special Rewind Episode: Top 10 Customer Complaints in Fixed Ops (Originally Aired June 2024) We’re throwing it back to where it all started — the very first episode of The Service Lounge Podcast. Join hosts Brandon Nixon
Leading a service department shouldn’t feel like constant damage control—so why does it for so many managers? In Episode 12 of The Service Lounge, Brandon Nixon is joined by Kyle Newsom, Co-Founder of Visperio Performanc
Is AI the future of Fixed Ops—or just another overhyped tool? In Episode 11 of The Service Lounge, Brandon Nixon and Christian Eagon tackle one of the most talked-about topics in automotive today: Artificial Intelligence
The service department gets all the attention—but what about parts? When inventory issues, long wait times, and miscommunication pile up, customer satisfaction (and profits) take a hit. It’s time to fix the disconnect. I
In this episode of The Service Lounge, host Brandon Nixon sits down with Connie Gundrum, a 25-year automotive marketing expert, to uncover why fixed ops marketing is often overlooked or underrated, and how dealerships ca
In Episode 8 of The Service Lounge Podcast, we sit down with Jamie Haberle, General Manager of Central City Toyota, to explore how data can revolutionize your service department. With over 30 years of experience, Jamie s
Are outdated payment processes costing your dealership time, money, and customer trust? In this episode of The Service Lounge, we sit down with Zana Ziemba from UpdatePromise’s Merchant Services to uncover the hidden pit
Is your service check-in process living up to its potential? In this episode of The Service Lounge, we dive into how you can turn your tablet into a profit machine. Learn practical tips and strategies to maximize efficie
In this episode of The Service Lounge, we dive deep into the growing demand for Digital MPIs from an OEM perspective with special guest Kenny Warren, representing Lexus/Toyota. Kenny offers a unique viewpoint on why OEMs
In this episode of The Service Lounge, we sit down with Geno Walsh to explore the strategies behind building high-performance teams at the dealership. From implementing new processes to motivating team members with consi
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The Service Lounge is hosted by The Service Lounge. The show is categorised under leisure (automotive) and has published 23 episodes.
The Service Lounge has published 23 episodes.
The Service Lounge regularly covers leisure, automotive. It sits in the leisure category, with a automotive focus.
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Episodes of The Service Lounge average 30 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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