
Episode #41
Why Is Physical Therapy Still Operating Like It Did 30+ Years Ago?
Why is physical therapy still operating like it did 30+ years ago? In this episode, Neil Trickett, PT and CEO of Practice Promotions, sits down with Dr. Alex Bendersky, Head of Clinical Innovation at WebPT, to discuss why the physical therapy industry has been slower to evolve than many other industries and what needs to change. With more than 23 years of experience spanning clinical practice, rehabilitation operations, digital health, product strategy, and healthcare technology, Alex brings a unique perspective on the intersection of clinical care and innovation. Together, Neil and Alex explore how technology, AI, and modern workflows could reshape the way PT clinics operate — while keeping the human side of patient care at the center. We cover: Why physical therapy is still operating in many ways like it did 30+ years ago The outdated processes and workflows that are still common in PT clinics today Why healthcare and physical therapy have been slower to adopt and integrate new technology Whether the real challenge is a lack of technology or trying to fit new technology into outdated clinical workflows What clinicians actually want from technology and where current solutions fall short How AI could genuinely improve physical therapy beyond the hype How technology and AI can support clinicians without replacing the human side of healthcare What the PT clinic of the future could look like over the next 5–10 years What needs to change across technology, education, leadership, reimbursement, and mindset How PT owners and clinicians can prepare for the next decade of technology and innovation Alex's advice for PT professionals looking to embrace change and build more modern practices If you're a PT owner, clinician, or healthcare leader wondering what the future of physical therapy will look like, this episode will give you valuable insights into the technology, workflows, and mindset shifts that could shape the next generation of rehab therapy. Want to grow your PT clinic with smarter marketing? Contact the Practice Promotions team at Practice Promotions !

