The Patient Experience Blueprint

Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.

The Patient Experience Blueprint is a business podcast hosted by Unknown Host, with 38 episodes on record and a Required Pod Score of 80.

Unknown Host hosts The Patient Experience Blueprint, a business show with 38 episodes published.

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  Episode #36

  One Practice, Every Specialist: Rethinking the Implant Referral

  Sep 18, 202643 minS1

  Dr. Effie Habsha's practice handles prosthodontics, oral surgery, and imaging in one location. In this episode, she explains how that model developed and what changed for referring dentists and patients as a result. Dr. Habsha describes a visit to a clinic in Portugal run by Paulo Malo. She names this visit as the reason she and her colleagues pursued additional surgical training and began managing surgical cases themselves rather than referring out. She also discusses her practice's use of AI tools for clinical note transcription, her practice of calling lab technicians when a case goes well rather than only when something's wrong, and the founding of Women in Dentistry — an organization she started in 2010 with a single evening lecture for 30–40 referring dentists, which has since grown to include an annual symposium in Toronto, additional events in Scottsdale, a planned 2027 addition in Vancouver, and chapters as far as Tel Aviv. Dr. Effie Habsha trained under implant dentistry researcher Dr. George Zarb, works with dental residents at Mount Sinai Hospital, and teaches undergraduate and graduate prosthodontics at the University of Toronto. She holds an adjunct assistant professor appointment at the Eastman Institute for Oral Health at the University of Rochester and is resident faculty at Spear Education. In this episode, we discuss: Why Habsha's practice added periodontics, oral surgery, and imaging in-house instead of referring out The clinic visit in Portugal she names as the reason for that change Her practice's use of AI for clinical note transcription Her practice of calling lab technicians when a case goes well, not just when something's wrong How Women in Dentistry started as a single 2010 lecture and grew to include events in Toronto, Scottsdale, and a planned Vancouver addition in 2027. CONNECT WITH EFFIE HABSHA Website: https://www.buildyoursmile.com/ Women in Dentistry: http://womenindentistry.ca   Instagram: https://www.instagram.com/effiehabsha and https://www.instagram.com/womenindentistry   ABOUT THE PATIENT EXPERIENCE BLUEPRINT The Patient Experience Blueprint is brought to you by Intiveo, a patient engagement software platform helping dental practices enhance the patient experience. Hosted by Josh DeVries, CEO of Intiveo, the podcast features conversations with dental professionals, industry experts, and leaders exploring the trends and innovations shaping the future of dental care. Intiveo helps more than 3,000 dental practices across North America strengthen patient relationships and streamline communication through solutions including two-way communication, recall reminders, voice, surveys, and reputation management. Learn more at intiveo.com. Curious about Intiveo? Book a demo: https://bit.ly/3TgRst0 Take a product tour: https://hubs.la/Q04qz_V70 Intiveo is designed for dental practices to simplify communication, reduce manual work and create positive patient experiences that reinforce trust. Connect with Intiveo: LinkedIn: https://www.linkedin.com/company/intiveo-software/   Facebook: https://www.facebook.com/intiveo   Instagram: https://www.instagram.com/intiveo_software  

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  Episode #35

  The Culture Behind Exceptional Patient Experiences

  Aug 12, 202636 minS1

  Case acceptance rises or falls long before a treatment plan gets presented. The conversations teams have, the way leaders respond to mistakes, and the culture they create all influence how patients experience care. Allison Lacoursiere has seen how small shifts in communication and leadership can change the way practices operate. She shares why avoiding treatment conversations out of fear of being “salesy” can be a disservice to patients, how making clear aligners a standard part of every conversation helped one practice double production, and what it takes to build a practice culture that can outlast its founder. Allison is a dental coach and consultant and the founder of Clear Coaching. She began her career as a dental assistant before moving into orthodontic assisting and practice management. Today, she works with dental teams on treatment presentation, case acceptance, team performance, and practice operations. She is an Align Technology faculty member, founder of Women in Digital Dentistry, an ICF Associate Certified Coach (ACC), and a graduate of iPEC’s coaching certification program. In this episode, we discuss: ◼ Why avoiding treatment conversations out of fear of being “pushy” can be a disservice to patients ◼ How making clear aligners a standard part of every conversation helped one practice double production ◼ Why Allison believes practice success comes down to people, not just systems ◼ The “humans first, professionals second” approach and how it applies to practice teams ◼ The mistake-handling protocol that helps teams create a culture where people feel safe being honest ◼ Allison’s story about stepping back from Women in Digital Dentistry to bring on a CEO, and what “the who, not the how” means for founders CONNECT WITH ALLISON LACOURSIERE Website: allisonlacoursiere.com LinkedIn: linkedin.com/in/allison-lacoursiere-32789680 Women in Digital Dentistry: allisonlacoursiere.com/widd Women in Digital Dentistry Podcast: Apple Podcasts Instagram: @allison.lacoursiere ABOUT THE PATIENT EXPERIENCE BLUEPRINT The Patient Experience Blueprint is brought to you by Intiveo, a patient engagement software platform helping dental practices enhance the patient experience. Hosted by Josh DeVries, CEO of Intiveo, the podcast features conversations with dental professionals, industry experts, and leaders exploring the trends and innovations shaping the future of dental care. Intiveo helps more than 3,000 dental practices across North America strengthen patient relationships and streamline communication through solutions including two-way communication, recall reminders, voice, surveys, and reputation management. Connect with Intiveo: LinkedIn: linkedin.com/company/intiveo-software Facebook: facebook.com/intiveo Instagram: instagram.com/intiveo_software Curious about Intiveo? Book a demo: https://bit.ly/3TgRst0 Product Tour: https://hubs.la/Q04qz_V70 Intiveo is designed for dental practices to simplify communication, reduce manual work and create positive patient experiences that reinforce trust.

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  Episode #34

  Unfair Care: How Dentists and Patients Can Fix a Rigged System

  Jul 21, 202640 minS1

  Dr. Bryan Laskin has spent over 20 years as a practicing dentist, co-founded two dental tech companies, leads the Dental Standards Institute, and has written three best-selling books on improving healthcare. His latest, Unfair Care, started with a personal experience navigating the system for his wife — and turned into a call to action for every patient and clinician who has ever felt powerless inside it. If you've ever felt like the system is working against you — as a clinician or a patient — this episode is for you. What we cover: Why insurance is quietly making clinical decisions that should belong to dentists. The inlay vs. crown problem — and what it reveals about how dentists are being influenced. Why dentistry isn't expensive, but is very bad at creating value. How making patients feel cared for solves the profitability problem entirely. Why it's easier to lie in Excel than Word — and what that means for dental practice management. The real reason AI receptionists are the wrong conversation to be having. Why dentistry's competition isn't the practice next door. How a small percentage of dentists and patients demanding better could flip the entire system. Connect with Bryan Laskin: Website: bryanlaskin.com Toothapps: toothapps.com Book: Unfair Care — available on Amazon

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  Episode #33

  Connection Before Case Acceptance with Gary Takacs

  Jun 16, 20261h 2mS1

  Gary Takacs has been in dental consulting since before most of his clients graduated dental school. He created the first dental podcast in 2011, has visited over 2,200 practices across all 50 states, and has spent decades watching the same pattern play out: practices that struggle with case acceptance are usually struggling with something that comes before it. That something is connection. This episode gets into what building it actually looks like. What we cover: Why dental school teaches treatment presentation backwards — and what to lead with instead. The protocol that helps patients see their teeth in a way they never have before. The one question to ask before presenting any treatment plan. The three categories of case acceptance and the benchmarks Gary holds his clients to. How 60% of high-value case acceptance comes from existing patients in hygiene, not new patient consultations. Why the treatment coordinator role is disappearing, and why that's a mistake. Team empowerment and a $200 decision-making threshold that changed one owner's quality of life. The case for dentistry as life-saving, and a $12 book that will surface these important conversations in your waiting room. Connect with Gary Takacs: Thriving Dentist Show: search wherever you listen to podcasts Less Insurance Dependence Podcast: search wherever you listen to podcasts Top 10 Practice: https://www.top10practice.com Book recommendation: Beat the Heart Attack Gene by Bradley Bale MD

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  Episode #32

  Serving the Patients Most Practices Can't

  May 19, 202633 minS1

  <p>What does it take to get a patient into the chair when fear has kept them away for years?</p> <p>In this episode of The Patient Experience Blueprint, host Josh DeVries sits down with Dr. Neal Johnson — a board-certified dental anesthesiologist, founder and CEO of UIS Health, and host of the SMILES & AI podcast. Dr. Johnson has spent his career serving the patients most practices struggle to treat, and he's built the tools, technology, and training to help the rest of dentistry catch up.</p> <p>What we cover:</p> How dental anesthesiologists work alongside practices to serve so...

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