The MRO Show

Who is your 2 a.m. phone call person? With 24 years in property management and nearly 3 decades in multifamily, Lori Somerville understands the importance of having that person and being that person. Most importantly...

Heather Sanchez wants 10%... Because, when you find the time and make the effort, that 10% shift will help you manage stressful situations more easily, help residents go from angry to appreciative faster, and create...

Sometimes, the maintenance and operations teams aren’t on the same page. Nichole Curl delivers two key mindset shifts to get everyone on point—reducing conflict, increasing connection, and setting properties up for...

Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often...

Gunnar Rastenburg has a simple strategy for success... When you are intentional about doing these three things, you will flourish. Even when life doesn't always make sense—if you make the best of every opportunity, keep...

Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is slipping? What is the cost of keeping up? What is the value lost...

Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes to CapEx in multifamily. In this episode, Derek shares 3...

New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving others. Life is not always easy, but he still believes he has the...

Maintenance technicians are often the face of a multifamily community, and they play a primary role in resident satisfaction—but what is the best way for managers to make sure their maintenance pros have the skills they...

Management companies and maintenance pros are making important decisions every day about how and where to invest their resources. They deserve accurate information and a good understanding of the facts in order to make...

A.I. and other tech tools should make teams more efficient, effective, and excited, but with so many options available, which tools make the most sense for multifamily operations? Sean Landsberg and his AppWork team...

HVAC industry expert Neil Cole discusses multifamily concerns about the shift to A2L refrigerants and explains why R-32 is an excellent option for multifamily operators. He also addresses safety concerns and clears up...

The multifamily industry offers tremendous opportunities for problem solvers who are willing to work. In this episode, longtime multifamily industry friends and colleagues, Rebecca Wagner and Nichole Curl, discuss their...

Michael Young has invested more than two decades helping multifamily teams be more efficient and profitable. In this episode of The MRO Show, Michael reveals one simple shift that helps multifamily operators save time...

In this episode, renovations expert, Hank Childers, suggests three steps that will help multifamily owners, managers, and maintenance pros avoid CapEx surprises and set themselves up for community refresh success...