business
Hosted by Michelle Pascoe · business · EN · 334 episodes
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
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Contact path
Verified email
Booking probability
37%
Guest openness
Selective
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Signup to Generate a PitchWelcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends.
The Michelle Pascoe Hospitality Podcast is hosted by Michelle Pascoe. The show has published 334 episodes to date.
Recent episodes include "Can You Automate Your Way Out of Hospitality Team Burnout?" (20 October 2026, 39 minutes), "Where Should AI Stop in the Hospitality Guest Journey?" (13 October 2026, 33 minutes), and "Why Your Baby Boomers Aren't Going Anywhere, and Shouldn't" (29 September 2026, 13 minutes).
The Michelle Pascoe Hospitality Podcast publishes roughly weekly, with episodes averaging 37 minutes across 334 episodes.
Booking probability for The Michelle Pascoe Hospitality Podcast is 37%, and the host is rated Selective on guests. The Michelle Pascoe Hospitality Podcast requires a Pod Score of 80 or higher. The Michelle Pascoe Hospitality Podcast's contact route on record: verified email.
The strongest fits for The Michelle Pascoe Hospitality Podcast are Hotels & Lodging. The Michelle Pascoe Hospitality Podcast has a business audience.
Michelle Pascoe hosts The Michelle Pascoe Hospitality Podcast, a business show with 334 episodes published.
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Episode #343
AI in hospitality improves efficiency, but internal customer experience, how supported and informed your team feels, is what drives guest experience and revenue. Certified Speaking Professional Michelle Pascoe and guest...
Episode #342
AI in hospitality should stop where the guest journey stops being predictable. Customer experience strategist James McIntyre tells Certified Speaking Professional Michelle Pascoe that AI belongs in the functional layer...
Episode #340
Baby boomers aren't universally heading for retirement in Australia's hospitality and club industry, and overlooking their experience is a leadership mistake, not a succession plan, says Michelle Pascoe, a Certified...
Episode #339
Female leadership in hospitality grows when women stop waiting to tick every box before applying for senior roles. Michelle Pascoe, Certified Speaking Professional with over 30 years in the club industry, talks with...
Episode #338
AI tools like Claude, ChatGPT and Gemini are changing how members and guests find, research and book hospitality venues, often skipping a club's homepage entirely. Michelle Pascoe, Certified Speaking Professional and...
Episode #337
Hospitality leaders often stay behind the scenes long after they're ready to step up. Patty Aubery, co-author of the billion-dollar Chicken Soup for the Soul brand, joins Certified Speaking Professional Michelle Pascoe...
Episode #336
Hospitality leadership means protecting your energy, not working harder. On The Michelle Pascoe Hospitality Podcast, Certified Speaking Professional Michelle Pascoe talks with Kith & Kin Hospitality founder Cassie...
Episode #335
Community work fails in hospitality venues when it relies on good intentions instead of deliberate leadership habits. Michelle Pascoe, a Certified Speaking Professional with over 30 years in hospitality, argues that...
Episode #334
**This episode discusses domestic and family abuse, including references to physical and psychological violence. Please take care while listening. If you or someone you know needs support, contact 1800RESPECT on 1800...
Episode #333
Clubs remain one of the few places where four to five generations meet face to face. Michelle Pascoe, Certified Speaking Professional and hospitality training expert, and Clubs New Zealand CEO Lucy Waterreus discuss how...
Episode #330
Becoming a club CEO takes practical experience built from the ground up, not a straight line through university. Michelle Pascoe, Certified Speaking Professional, talks with Young Services Club CEO Lewis Butterworth...
Episode #329
Boards keep hiring hospitality leaders for operational experience instead of leadership capability, according to recruitment specialists Ian Stazicker & Grant Taylor of White Now, speaking with Michelle Pascoe...
Episode #328
Managing Gen Z hospitality staff means offering skills and purpose instead of a career ladder, says business futurist Kim Seeling Smith on The Michelle Pascoe Hospitality Podcast. With 72% of Gen Z running a side...
Episode #327
Real hospitality leadership reduces staff turnover, lifts team productivity, and builds guest loyalty — and according to Eoin Clancy, Principal Associate at Galileo Hospitality Consultants and a 40-year veteran of...
Episode #325
Is customer experience dead? No -- but the way hospitality leaders have been managing it is. Rick Denton, host of CX Passport and a 30-year corporate customer experience veteran, joins Michelle Pascoe to explain why CX...
Episode #323
Guest loyalty in hospitality breaks down when operators rely on third-party booking platforms and treat checkout as the end of the guest journey. Michelle Pascoe, Certified Speaking Professional and hospitality training...
Episode #322
<p>Human connection cannot be automated away in hospitality. Michelle Pascoe, Certified Speaking Professional and hospitality training expert with over 30 years' experience, sits down with Brian Vujnovic, CEO and...
Episode #321
<p>Building a leadership pipeline in hospitality means investing in your managers' skills, confidence, and capacity before a crisis forces your hand. Michelle Pascoe, Certified Speaking Professional with over 30 years...
Episode #321
<p>Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michelle Pascoe, a Certified Speaking Professional with over 30...
Episode #320
<p>Middle management in hospitality is the critical connector between leadership vision and frontline guest delivery. Certified Speaking Professional Michelle Pascoe and leadership expert Hanna Bauer of Heartnomics...
Recent guests on The Michelle Pascoe Hospitality Podcast. Study who booked and why before you pitch.
author and host of the Restaurant Leadership Podcast, Solutions by Christin
executive leadership coach and author, HEARTnomics Enterprises
Professor, Hands Up Holidays and Impact Destinations
Olympic basketball player, Speech-Language Pathologist, Laundy Hotel Group
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