Hosted by Michelle Pascoe · 🇺🇸 US · EN · 314 episodes
Established thought leaders with verified media credentials.
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
Michelle Pascoe hosts The Michelle Pascoe Hospitality Podcast, a business show with 314 episodes published.
Real hospitality leadership reduces staff turnover, lifts team productivity, and builds guest loyalty — and according to Eoin Clancy, Principal Associate at Galileo Hospitality Consultants and a 40-year veteran of Hilton
Is customer experience dead? No -- but the way hospitality leaders have been managing it is. Rick Denton, host of CX Passport and a 30-year corporate customer experience veteran, joins Michelle Pascoe to explain why CX a
Guest loyalty in hospitality breaks down when operators rely on third-party booking platforms and treat checkout as the end of the guest journey. Michelle Pascoe, Certified Speaking Professional and hospitality training
Human connection cannot be automated away in hospitality. Michelle Pascoe, Certified Speaking Professional and hospitality training expert with over 30 years' experience, sits down with Brian Vujnovic, CEO and Co-Founder
Building a leadership pipeline in hospitality means investing in your managers' skills, confidence, and capacity before a crisis forces your hand. Michelle Pascoe, Certified Speaking Professional with over 30 years in th
Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michelle Pascoe, a Certified Speaking Professional with over 30 years' e
Middle management in hospitality is the critical connector between leadership vision and frontline guest delivery. Certified Speaking Professional Michelle Pascoe and leadership expert Hanna Bauer of Heartnomics agree: m
Effective restaurant leadership means moving beyond survival mode into a CEO mindset built on three pillars: people, process, and profit. Michelle Pascoe, a hospitality training expert with over 30 years' experience help
When was the last time your venue did something for your community because you decided it mattered — not because a grant required it? In this month's solo recap, Michelle draws on four extraordinary conversations to make
Community engagement in registered clubs works when clubs go beyond writing cheques and build genuine relationships with the organisations they fund. In this episode, Michelle Pascoe, Certified Speaking Professional with
In this episode, I’m joined by Debbie Dickson from The Ary Toukley for a thoughtful and deeply grounded discussion about what community leadership really looks like in clubs and hospitality. We talk about responsibility,
When service pressure builds, leadership matters more than ever. In this episode, Michelle Pascoe speaks with Damien Schofield about resilience, calm leadership, communication and team connection in high-pressure environ
Community is often spoken about as a brand value, but in this conversation, Michelle Pascoe and Christopher Hill unpack why it is also a practical strategy for creating better experiences, stronger leadership and deeper
What will customer service look like in 2026? In this episode, Michelle explores how the future of customer experience in hospitality is being shaped by culture, leadership, employee wellbeing and meaningful measurement.
When we talk about customer service in hospitality, the focus is usually on the guest. But the truth is exceptional guest experiences are created by teams who feel safe, supported, and respected at work. In this episode,
How do you create unforgettable customer experiences? The answer might not be where most hospitality leaders are looking. In this episode, Michelle sits down with culture and leadership expert Andy Goram to explore the p
How do you modernise hospitality without losing its heart? In this episode, I’m joined by Danielle Richardson, Joint Director of the Laundy Hotel Group and a fourth-generation leader in Australian hospitality. We explore
Is Gen X the most overlooked leadership generation? In this episode, Michelle unpacks the powerful leadership insights from this month's conversations with Kimberly Malcolm, Karen Maher and Michael Kelly — and a surprisi
Hospitality careers don’t follow straight lines — and that’s exactly where the opportunity lies. In this episode, Kimberley Malcolm, General Manager of Member Experience & Compliance at the Australian Hotels Association
How do leaders make a powerful first impression — before they even speak? In this episode, Michelle sits down with leadership communication trainer and pitch advisor Michael Kelly to unpack the subtle (but critical) skil
Christin Marvin
author and host of the Restaurant Leadership Podcast · Solutions by Christin
2 appearances on this show
Hanna Bauer
executive leadership coach and author · HEARTnomics Enterprises
2 appearances on this show
Christopher Hill
Professor · Hands Up Holidays and Impact Destinations
2 appearances on this show
Dr. Danielle Richardson
Olympic basketball player, Speech-Language Pathologist · Laundy Hotel Group
2 appearances on this show
Michael Kelly
leadership communication trainer and pitch advisor · World Liquid Gas Association
2 appearances on this show
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The Michelle Pascoe Hospitality Podcast is hosted by Michelle Pascoe. The show is categorised under business and has published 314 episodes.
The Michelle Pascoe Hospitality Podcast has published 314 episodes.
The Michelle Pascoe Hospitality Podcast regularly covers business. It sits in the business category.
The Michelle Pascoe Hospitality Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Michelle Pascoe Hospitality Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Michelle Pascoe Hospitality Podcast average 35 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Michelle Pascoe Hospitality Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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