
Episode #10
A profession to be proud of
In this episode of The MacVet Podcast, Fiona speaks with veterinary communication expert Roeland Wessels about what makes veterinary care truly meaningful: not just clinical skill, but connection, trust and the ability to communicate well with the people behind the animals. Some key take home messages: Communication is a core clinical skill: why listening, asking better questions and understanding human behaviour are essential parts of successful veterinary practice. Emotional quality builds trust: clients may not always judge technical quality, but they remember how they felt: whether they were heard, supported and able to trust the veterinary team. Focus on the positive to protect wellbeing: the conversation explores the 80/20 rule, the importance of measuring the good moments, and why veterinary professionals should stay connected to the joy and purpose of their profession. If you enjoyed this episode, please follow or subscribe to the podcast so you never miss a conversation. You can also share the episode with a colleague who would appreciate a thoughtful, practical discussion about communication, wellbeing and connection in veterinary work. Links: Books can be ordered at www.communicationinpractice.com Website: www.roelandwessels.com






