business
Hosted by New World Loyalty · business · EN
The Loyalty Podcast from New World Loyalty brings together leading voices from across the industry to explore the latest ideas, innovations and challenges in customer loyalty.Hosted by Iain Pringle, the series combines in-depth conversations with industry experts and lively Newscast discussions on the news and trends shaping loyalty around the world.
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Contact path
Public web form
Booking probability
42%
Guest openness
Selective
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Signup to Generate a PitchThe Loyalty Podcast from New World Loyalty brings together leading voices from across the industry to explore the latest ideas, innovations and challenges in customer loyalty. Hosted by Iain Pringle, the series combines in-depth conversations with industry experts and lively Newscast discussions on the news and trends shaping loyalty around the world.
The Loyalty Podcast is hosted by New World Loyalty. The show has published 127 episodes to date.
Recent episodes include "Podcast 94 - The AI Loyalty Manager: Time to Rethink the Role?" (15 October 2026, 38 minutes), "Podcast 93, Loyalty Is Growing. So Why Is Engagement Getting Harder" (28 September 2026, 41 minutes), and "Newscast 30 - The Value of Nothing" (14 September 2026, 34 minutes).
The Loyalty Podcast publishes roughly every two weeks, with episodes averaging 38 minutes across 127 episodes.
Booking probability for The Loyalty Podcast is 42%, and the host is rated Selective on guests. The Loyalty Podcast requires a Pod Score of 80 or higher. The Loyalty Podcast's contact route on record: public web form.
The strongest fits for The Loyalty Podcast are Marketing, Advertising & PR. The Loyalty Podcast has a business audience.
New World Loyalty hosts The Loyalty Podcast, a business podcast with 127 episodes published.
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The Loyalty Podcast
AI is changing loyalty management. But are we ready to rethink the role itself? Donald Baal (NASCAR), Matteo Costa (formerly TK Maxx) and Jan-Pieter Lips (Capillary Technologies) explore how AI is reshaping the way...
The Loyalty Podcast
Loyalty membership is growing around the world. But customers are becoming more selective about the programmes they actually use. Ian Pringle is joined by Charlie Hills of Mando Connect and Adam Posner of The Point of...
The Loyalty Podcast
What is a reward actually worth? Newscast 30 explores how coffee, digital badges, streaks and access can influence behaviour—and when low- or no-cost rewards create real commercial value. Featuring Amanda Cromhout, Tom...
The Loyalty Podcast
AI is changing loyalty — but the real opportunity isn't automation. It's transformation. In this episode, leaders from McDonald's, Kobie and former Nike executive Linda Cereda explore what it really takes to build AI...
The Loyalty Podcast
Who owns the value created by loyalty? In Newscast 29, Gary Leff unpacks Marriott Bonvoy’s tensions with hotel owners, Rob Burgess assesses TUI’s first loyalty programme, and Roger Williams explains the wave of...
The Loyalty Podcast
Everyone talks about personalisation, but very few brands get it right. In this episode, experts from Vinted, Elkjøp and R-Cubed explore how to create more relevant customer experiences through better data, smarter...
The Loyalty Podcast
Partnerships have always been at the heart of loyalty programmes. But the way they work is changing. In this episode of The Loyalty Podcast, Iain Pringle is joined by Dom Winchester (Nectar360), Madeleine Svantesson...
The Loyalty Podcast
Loyalty programmes are under pressure to change. In this episode, leaders from Decathlon, Uber and B&Q explore why brands must move beyond discount addiction towards smarter, more sustainable loyalty strategies built...
The Loyalty Podcast
Most loyalty programmes are built on rational exchanges: points, rewards and incentives. But that is only part of the story. In this episode Iain Pringle is joined by Max Kenkel, Vicky Elliot and Adam Posner to explore...
The Loyalty Podcast
Loyalty is shifting… but not in just one place. In this episode, Rob Burgess (Head for Points), Ben Lipsey (Air France-KLM) and Phil Gunter (Loyalty Status Co) explore what British Airways’ move to spend-based status...
The Loyalty Podcast
Retail media is booming… But here is the real question for loyalty leaders: are you sitting on the most valuable media asset in your business? In this episode, Matt Hanlon from Boots, Paul Stafford from Very and Rosie...
The Loyalty Podcast
In our latest Newscast we round up the latest in global loyalty before diving into the metrics that matter . Featuring Caroline Papadatos on KPI lifecycle, Kashkick on scaling to 12M+ members, Max Kenkel (ITA Group) on...
The Loyalty Podcast
Loyalty marketing only works because humans don’t behave like machines. In this episode, Rory Sutherland and behavioural scientist Jordan Buck unpack the seemingly irrational behaviour we see in real loyalty programmes...
The Loyalty Podcast
It is time for the annual Predictions Show on The Loyalty Podcast. In this light-hearted but insightful episode, our expert panel shares their predictions for what will shape the loyalty industry in 2026. From...
The Loyalty Podcast
Our favourite episode of the year is back! The Loyalty Wired panel reviews last year’s loyalty predictions, debates who got it right (and wrong), and awards the title of Loyalty Predictions Champion for 2025. This...
The Loyalty Podcast
Loyalty in financial services is big business, touching millions of customers and billions in spend every day. But it is also one of the most competitive sectors in loyalty. With open banking, rapid fintech innovation...
The Loyalty Podcast
As IAG Loyalty posts record profits, we explore how engaged collectors turn everyday earning into premium travel — and what their behaviours can teach loyalty managers about value, engagement, and the future of loyalty.
The Loyalty Podcast
We convene our Loyalty Roundtable to break down the latest in the premium card wars. Are Chase and Amex reaching new heights - or have they already peaked?
The Loyalty Podcast
Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape. In this episode of...
The Loyalty Podcast
Loyalty isn’t just for big brands anymore. Discover how digital-first companies build loyalty from scratch — and what lessons established players can take away.
Recent guests on The Loyalty Podcast. Study who booked and why before you pitch.
Founder and President Director, NHP Talent Group & Probably Nothing Talent
Chief Strategy Officer and Co-Founder, Linked Agency
behavioral scientist and gamification expert
Associate Vice President and Executive Director of the Penn State Alumni Association, Rhode Island Colony
PitchCentric classifies The Loyalty Podcast under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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