
Episode #1
How Utilities Can Improve Customer Experience with Johanna Fulache
<p>In the power industry, an intertie connects separate systems to keep energy moving safely and reliably. On the premiere episode of The Intertie, we aim to create that same kind of connection through ideas and practical solutions.</p><p>Hosts Kyle Loving (VP of Corporate Development at Motive Power) and Austin welcome Johanna, Customer Experience Architect at National Grid. Utilities are inherently complex, but the customer experience doesn't have to be. Johanna pulls back the curtain on how National Grid is shifting from reactive problem-solving to proactive, empathetic customer care.</p><p>We discuss the incredible real-world impact of...


