The Happy Customer Channel

After attending six FIFA World Cup matches across four cities, Dan shares the five things FIFA got right—from transportation and technology to volunteers, fan engagement, and flawless execution. In this quick episode...

Drawing on more than 30 years of professional baseball experience as a player, scout, and coach, Juan takes us inside the realities of modern college recruiting, the impact of NIL, the transfer portal, and what...

Drawing from decades with the Miami Dolphins organization, Seth reflects on leadership lessons from legendary football figures including Jimmy Johnson, Dan Marino, Jason Taylor, and the lasting influence of Don Shula...

James shares how FIFA is preparing to serve millions of fans, manage customer care at scale, build multilingual support teams, and create a consistent customer experience across the United States, Canada, and Mexico. We...

<p>From protein drinks and prebiotic sodas to GLP-1 medications, TikTok product discovery, and the battle for retail shelf space — Rich explains what’s really happening inside the modern CPG industry and why legacy...

From protein drinks and prebiotic sodas to GLP-1 medications, TikTok product discovery, and the battle for retail shelf space — Rich explains what’s really happening inside the modern CPG industry and why legacy brands...

<p>We dive into:</p> <p>The history of Traz Powell Stadium<br> The real story behind Traz Powell<br> Miami’s football culture and “305 pride”<br> Legendary players and rivalries<br> The iconic “Voice” of Traz Powell...

<p>Homelessness isn’t just about bad decisions or lack of effort. It’s a systems problem. Millions of Americans are closer to it than they think—often just one paycheck away. The gap between income and housing costs...

<p>Most entrepreneurs romanticize starting from scratch. Nick sees it differently. Getting from zero to one is the hardest part—and acquisition lets you skip it entirely. You’re stepping into a business that already has...

<p>This episode breaks down what most people get wrong about selling. It’s not about talking fast or pushing harder—it’s about creating demand, controlling energy, and knowing when to ask.</p> <p>Auctioneers aren’t just...

<p>At the core of this conversation is a powerful truth: the best salespeople don’t talk more—they listen more. Marc shares how relationship-first selling, combined with discipline and structure, is what separates...

<p>After decades of building and selling companies, advising CEOs, and serving on boards, Eddy has uncovered a powerful truth: success is relational before it’s financial.</p> <p>In this conversation, we break down:</p>...

<p>They discuss the most important metrics every brand should track, how to optimize product pages to increase conversions, and simple tests that can quickly boost revenue. Ben also shares insights on subscriptions...

<p>Iman argues the Sunbelt boom was driven by cheap debt, migration headlines, and stimulus-fueled capital that pushed prices up, cap rates down, and encouraged overbuilding, while Chicago faces far tighter new-supply...

<p>Larry shares the powerful story behind his new book, From the Outhouse to the Penthouse, and takes us through his journey from extreme poverty and being underestimated to becoming a “Gold Jacket” Hall of Famer. We...