Hosted by Scoro · 🇺🇸 US · EN-GB · 61 episodes
Established thought leaders with verified media credentials.
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly. That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity. This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between. Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works. If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations. And don’t forget to sign up for The Hand
Scoro hosts The Handbook: The Operations Podcast, a business show with 61 episodes published.
We've got 3 upcoming events over the next two weeks – including a live webinar, a breakfast in Toronto, and a conference in NYC. Which one can you attend? Online Webinar – Tuesday 23rd June, 12pm UK Find out how a global
Most businesses will go through some kind of change management challenge – a new tool, a restructure, a rebrand. But what does it look like when you're doing that across eight acquired businesses, each with their own peo
Most professional services firms are generating revenue. But somewhere between producing a quote and issuing the final invoice, profit gets eroded. And more often than not, the root cause runs deeper than you'd expect –
The data is in – and it's not pretty. After surveying 303 agencies and consultancies through the Business Maturity Quiz, we've launched The Maturity Gap Report , revealing just how wide the gap really is between the firm
Five events. Eight weeks. Zero excuses. If you're in ops, finance, or senior leadership at an agency or consulting firm – Harv runs through five upcoming events worth getting in your calendar right now. From the Maturity
Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure. In this episode of The Handbook , Harv s
The work we produce gets all the attention. But the real question is: what’s happening behind the scenes that makes that work possible? In this episode of The Handbook , Harv sits down with creative operations expert Nic
Have you heard of The Handbook: Breakfast Sessions? These are intimate breakfast roundtables where we dive into big operational topics with leaders from forward-thinking agencies and consultancies. The next one is coming
Your numbers might look healthy. Revenue’s up. Projects are flowing. The pipeline feels… fine. But underneath? Margins are eroding. Cash is tighter than you’d like. And no one’s totally confident in the data they’re usin
AI is moving fast in professional services firms. And while most conversations focus on efficiency gains and new tools, the harder questions are around risk – ownership, liability, and what happens when AI use goes wrong
Most service businesses don’t stall because of a lack of talent or ambition. They stall because the business quietly outgrows the systems it was built on. In this episode of The Handbook , Harv Nagra sits down with Jason
A short one to close out the year! 🎁 No frameworks. No deep dives. Just a genuine thank you. Whether you found The Handbook last week or you’ve been listening since episode one, I wanted to reflect on the year and say h
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 "Ballpark" is a dangerous word. Especially when Sales sells the dream, and Delivery is left living the nightmare. In this Quickie, Harv shares a real stor
When your business feels busy but the numbers don’t back it up, something’s off. Agencies and consultancies often confuse effort with progress – and today’s guest has the data to prove it. In this episode of The Handbook
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 Flat demand, tighter budgets, squeezed margins. And AI is adding uncertainty on top of it all. But the real risk? It’s flying blind. If you don’t know wha
Most teams treat annual planning like a spreadsheet exercise. Finance builds the numbers. Everyone else nods along. Then the plan gets filed away until next year. But real planning isn’t about producing a static budget –
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 So many acronyms, but what do they mean!? This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your busines
AI has stopped being a side project – it’s rewriting the rules of how professional services businesses operate – and – stay competitive. Luke Alexander, Chief Digital & AI Officer at Four , has led an ambitious AI transf
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 This one’s for anyone curious about the next big shift in how AI connects with the tools you already use: MCP. Model context protocol. Harv breaks down wh
Ops isn’t just about keeping the lights on anymore. As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today’s ops leaders are expected to drive growth, protect culture, and build resilience. And if you’
Robert Patin
Creative Agency Success
1 appearance on this show
Sharon Toerek
marketing and intellectual property attorney · Toerek Law
1 appearance on this show
Jason Swenk
Host of the Smart Agency Masterclass Podcast · Agency Mastery 360
1 appearance on this show
Adam Cooper
Head Coach, Men’s Soccer · St. Mary's College
1 appearance on this show
Luke Alexander
Chief Digital and AI Officer · Four Agency Worldwide
1 appearance on this show
Sam Wood
Producer/Director/Actor
1 appearance on this show
Harv Nagra
Head of Brand Communications · Scoro
1 appearance on this show
Marcel Petitpas
head coach at SaaS Academy · Parakeeto
1 appearance on this show
Karl Sakas
2 appearances on this show
Ryan Hall
Respiratory Educator · Dead Mouse Skateboards
1 appearance on this show
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The Handbook: The Operations Podcast is hosted by Scoro. The show is categorised under business (marketing) and has published 61 episodes.
The Handbook: The Operations Podcast has published 61 episodes.
The Handbook: The Operations Podcast regularly covers business, marketing. It sits in the business category, with a marketing focus.
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Episodes of The Handbook: The Operations Podcast average 25 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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