
The H.I.T. Podcast
Ep 179: Why the Old Story of Work No Longer Works | A HIT-chat with Jonathan Lewis (Part One)
What if the biggest workforce challenge isn’t compensation, benefits, or flexibility—but the story employees are being asked to believe about work? Toby sits down with Jonathan Lewis, President of McKee Wallwork, to discuss what their national workforce research reveals about the changing relationship between employees and their organizations. After studying 3,000 participants across the country, Jonathan describes a workforce increasingly defined by TFS: Transactional, Futureless, and Suffering. The traditional promises surrounding work, career, loyalty, and retirement no longer resonate with everyone the way they once did. So how can leaders respond? Jonathan introduces RQM: Relational, Quest, and Meaning—a framework for rebuilding the story of work around human connection, a shared future, and a sense of meaning in the challenges people face. Toby and Jonathan also explore the growing “Who” problem inside organizations, why culture and brand are increasingly connected, and why leaders at every level need to become better storytellers. In this episode: • How the workforce changed after COVID-19 • What TFS reveals about today’s employees • Moving from transactional relationships to relational ones • Why employees need a future worth working toward • Creating meaning instead of simply trying to eliminate struggle • The organizational shift from How → Why → Who • Why a clear internal story can strengthen workplace culture • How leaders can connect everyday work to a larger purpose

