
Episode #3
#3 - To Pause or Not to Pause
<p>Every gym owner has faced this one: a member wants to pause instead of cancel. Say yes and you might be waving goodbye to a soft cancel in disguise. Say no and you risk losing a genuine member over a rigid policy.</p><p>In this episode, George Palmer and Viv Henry break down how to handle membership pauses fairly, without leaving money or members on the table.</p><p><b>You'll learn:</b></p>The difference between a genuine pause and a "soft cancel," and the warning-sign months to watch forFour practical strategies for managing pauses, from pause...

