The Great Canadian Aftermarket Podcast
Aftermarket report card: Where indie shops are winning, and challenges to meet
On this episode of the Great Canadian Aftermarket Podcast, host Andrew Ross sits down with J.D. Ney, Managing Director of J.D. Power Canada, to unpack the findings of the 2026 Canada Customer Service Index—Long-Term Study and what they mean for the Canadian aftermarket. They discuss rising service costs, shifting market share between dealerships, aftermarket chains and independent shops, the growing importance of customer experience and trust, and the major challenge — and opportunity — presented by the rapid rise of EVs and ZEVs. With service visits getting more expensive and the vehicle parc continuing to evolve, Ney offers insight into what aftermarket providers can do to earn customer loyalty and stay competitive in the years ahead. Check out the highlights and the breakdown of the study here.
