
Episode #1
Wai Wong - Why Great Technology Feels Like Less Change
<p>Why Great Technology Feels Like Less Change</p><p>After nearly four decades in logistics operations and technology, Wai Wong has lived through generations of technology change, from major TMS implementations and the move away from physical shipment files to today’s adoption of AI.</p><p>In Episode 2 of The Frictionless Podcast, Wai joins John K Chang to discuss why the best implementations often feel like less change, not more.</p><p>They explore how designing around the operator’s actual workflow can make adoption easier, why frontline users should be involved before a system is rolled out, how...

