Hosted by Leonardo Maestri · 🇺🇸 US · EN · 8 episodes
Established thought leaders with verified media credentials.
The Fini Podcast is where Heads of Support, VPs of CX, and support leaders share what it actually takes to implement AI in customer experience. No strategies or frameworks, just real stories about deploying AI in production, managing 24/7 teams, hitting CSAT targets while automating, and proving ROI to skeptical executives. Hosted by Leonardo Maestri from Fini AI. New episodes every Tuesday.
Leonardo Maestri hosts The Fini Podcast, a business show with 8 episodes published.
Brandol Guerra is Associate Director of Customer Service at Rebag, the luxury handbag resale marketplace dealing in Chanel, Hermès, and Louis Vuitton. In this episode, he breaks down how to deploy AI in a luxury environm
Shahaf Tsaig is Director of Support and Program Management at Logz.io, where he leads a 24/7 global support team serving 1,300+ B2B customers with a 95% CSAT score. What makes Shahaf different: he spent 10 years as a sof
Rohit Tripathi has spent 10 years in technical support at Microsoft, HP, Zapier, Notion, and Automate.io. At Zapier, he was part of a two-person pilot team supporting their entire AI product line while tackling a 700-tic
Maisa Breve spent five years at Royal Caribbean before leading customer experience at Vio.com, a travel platform serving 100 million visitors annually. In this episode, she breaks down why building trust digitally is har
Tamara Wall has led support at Common Room, Culture Amp, and Datto. Her take: AI doesn't fix broken support orgs, it exposes them. In this episode, she breaks down what it actually looks like to onboard AI like an employ
Eli Winderbaum has been running an AI support agent for nearly two years at Mirage. In this conversation he shares what actually changed: which roles disappeared, why stale documentation kills AI accuracy, how a customer
Zack Hamilton has spent over two decades advising more than 200 retail brands including Macy's, Sephora, Home Depot, and Coach. His message is blunt: most CX programs get defunded not because they fail, but because they
Christopher Lind has turned down countless Chief AI Officer roles. Not because he doesn't believe in AI — but because most companies are setting these roles up for catastrophic failure. After 20+ years leading digital tr
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The Fini Podcast is hosted by Leonardo Maestri. The show is categorised under business (technology) and has published 8 episodes.
The Fini Podcast has published 8 episodes.
The Fini Podcast regularly covers business, technology. It sits in the business category, with a technology focus.
The Fini Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Fini Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Fini Podcast average 27 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Fini Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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