business
Hosted by Kate Backer-Kompelien · business · EN · 40 episodes
“Welcome to The Experience Gap: The Insight Shop to the Rescue, where we turn customer nightmares into teaching moments for businesses. Each week, we bring you real stories of service breakdowns, highlight the moments that matter, and equip businesses with the strategies to delight instead of disappoint.”
Required Pod Score for this show. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
32%
Guest openness
Selective
Sign up to generate a grounded pitch for The Experience Gap: The Insight Shop to the Rescue.
Signup to Generate a Pitch“Welcome to The Experience Gap: The Insight Shop to the Rescue, where we turn customer nightmares into teaching moments for businesses. Each week, we bring you real stories of service breakdowns, highlight the moments that matter, and equip businesses with the strategies to delight instead of disappoint.”
The Experience Gap: The Insight Shop to the Rescue is hosted by Kate Backer-Kompelien. The show has published 40 episodes to date.
Recent episodes include "Season 2 - Episode 15: Surya Sukumar - Four Seasons Resort Experience" (18 June 2026, 13 minutes), "Season 2 - Episode 14 - Hair and Plants, Two Positive Customer Experience Stories Shared" (12 June 2026, 10 minutes), and "Season 2: Episode 13 - Kate Kompelien - Brookdale VW Experience" (7 May 2026, 12 minutes).
The Experience Gap: The Insight Shop to the Rescue publishes roughly every two weeks, with episodes averaging 11 minutes across 40 episodes.
Booking probability for The Experience Gap: The Insight Shop to the Rescue is 32%, and the host is rated Selective on guests. The Experience Gap: The Insight Shop to the Rescue requires a Pod Score of 80 or higher. The Experience Gap: The Insight Shop to the Rescue's contact route on record: verified email.
The strongest fits for The Experience Gap: The Insight Shop to the Rescue are Business & Management Consulting. The Experience Gap: The Insight Shop to the Rescue has a business audience.
Kate Backer-Kompelien hosts The Experience Gap: The Insight Shop to the Rescue, a business show with 40 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #15
In this episode, we explore what makes a customer experience feel effortless, thoughtful, and deeply memorable. Our guest, Surya, shares her experience staying at the Four Seasons on the Big Island of Hawaii — not...
Episode #12
In this episode, we explore how memorable customer experiences are often created through small, thoughtful moments. Karen shares two positive CX stories: a hair stylist who listened carefully, offered thoughtful...
Episode #13
In this episode, I share a personal story about needing a very specific vehicle, on a very specific timeline, while flying in from another state to pick it up. After a few frustrating dealership experiences, one...
Episode #11
What I love about Kristen’s story is that the “magic” wasn’t just the castle, the characters, or the rides. It was the feeling of being cared for at exactly the moment her family needed it most. Two little kids. A long...
Episode #11
When a Brand-New Audi Needs Service: What Happens After the Sale Matters Most Three weeks after driving off in his brand-new Audi, Daryl found himself back in service for a water pump issue. Not exactly the luxury...
Episode #10
In this episode, Midco flips the script and interviews me about a frustrating customer experience that I had, that ultimately turned into a powerful example of listening and recovery. I share how I unexpectedly lost...
Episode #9
Cory takes us inside his Starbucks mobile app obsession — and trust us, his loyalty runs deep. You might be impressed… or slightly alarmed… by the number of espresso shots he powers through each morning. Listen in as...
Episode #12
What makes a family drive two hours and cross state lines for care they could get closer to home? In this episode, Kenny shares the powerful story of navigating his son’s severe asthma and why Cincinnati Children’s...
Episode #6
What does it mean for a brand when hundreds of protein bar boxes are sitting open on a Target shelf? In this episode, Jessica breaks down what may have caused the packaging failure, why testing matters before products...
Episode #9
Listen in as Steve shares why the Starbucks app stands out as a masterclass in seamless ordering and pickup—every step feels intentional, intuitive, and built around what customers actually need in the moment. Steve...
Episode #5
Listen in as Mark shares how Iceland surprised him with a family-friendly travel experience from start to finish. His journey starts with Icelandair providing a bassinet, gate staff welcoming them with a plushie for his...
Episode #4
Listen in as Kara shares a standout customer experience with Molly Keyser’s Freedom Creation Club—one that turned a potential pricing frustration into a moment of real trust. Over a busy holiday weekend, Kara noticed...
Episode #3
What makes travel planning feel effortless and what makes it frustrating? In this episode, Brian shares a standout customer experience using Google Flights to plan his family's Spring Break. Together, we unpack the...
Episode #1
Join us as we flip the script and share positive customer experiences to start off 2026. Brian shares his wonderful experience pulling into the parking lot of Americas Tire. Listen in as he shares what made this...
Episode #4
Listen in as Shmuel shares a standout in-store experience at Verizon while upgrading his phone and plan—and why it worked so well. From the moment he walked in, he was greeted quickly and treated like his time mattered...
Episode #24
Holiday travel is stressful enough. For Jim, Delta’s communication made it worse. He only learned his first flight was cancelled five minutes after boarding was supposed to start—even though the plane had never left its...
Episode #23
Ryan Green thought he was checking a simple box: order mittens for his 4-year-old son on Amazon and fast. When the package arrived, the “mittens” were shockingly tiny, paper-thin, and barely wearable (more like...
Episode #22
Ever had an eye exam that felt more like a drive-thru than healthcare? In this episode, you’ll hear why taking time with patients is the difference between a forgettable visit and a genuinely good experience . Jessica...
Episode #21
Listen in as Mike takes us back to being 14 years old at Best Buy, determined to get the very first Xbox Microsoft ever sold. What started as a moment of huge anticipation and excitement quickly turned into one...
Episode #20
When Ashley tried to move her data from her old iPhone to her new one, it should’ve been a one-tap, one-day upgrade. Instead, it turned into days of frustration, multiple support channels, conflicting instructions, and...
Recent guests on The Experience Gap: The Insight Shop to the Rescue. Study who booked and why before you pitch.
PitchCentric classifies The Experience Gap: The Insight Shop to the Rescue under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
Is this podcast yours and you'd like to remove or correct details? Request removal or email privacy@pitchcentric.com.
Questions about the free trial? See the pricing FAQ