
Episode #62
From Assistant Manager to Opening Stores in 3 Years | Darryl Gates, Big Dave's Cheesesteaks
At one of Big Dave's early grand openings, 20 to 30 new tickets landed every two or three minutes. Ticket times hit 30 to 45 minutes against a seven-minute target. Darryl Gates worked the grill for six hours straight, and the corporate team pulled the franchisee's staff off the line to protect the product. He felt beat up by the end of the day. Three years earlier, he was an assistant manager at one location in Forest Park. In this episode of The Exit Plan, Alex Smereczniak sits down with Darryl Gates, Franchise Business Consultant of Big Dave's Cheesesteaks, to trace how he went from running a single store to opening franchise locations in new cities. Darryl left a restaurant concept where he couldn't see a path up, found the Big Dave's job on LinkedIn, and went on to GM the Mercedes-Benz Stadium location and the downtown Atlanta flagship. The cost was time with his family and missing parts of his kids growing up. In a new store's first 30 days, the number he watches is total COGS and labor, not top-line revenue, and he says someone without restaurant experience isn't the ideal Big Dave's franchisee right now. You'll hear: - His advice for growing inside a fast-moving brand instead of buying one: do the work of the role you want, not just the one you have, and ask the questions people think are outside their scope. - The fix for opening-day ticket times: several people working one station until the volume is under control, then pulling the extra staff off. - Most Big Dave's locations close at 9 PM. Tampa stays open until midnight because the area leans toward nightlife and third-party orders pick up once nearby competitors have closed. - His most expensive mistake: a $60,000 opening truck. It wiped out the market's product for the other stores, and it turned out to be too much product. Chapters (00:00:00) Intro (00:00:41) From assistant manager to GM (00:03:58) The operator behind the founder (00:06:56) Growing inside a brand (00:08:52) What breaks in a new city (00:11:27) Six hours on the grill (00:15:40) Why Tampa stays open late (00:18:50) Corporate stores to franchisees (00:27:16) Who is wrong for Big Dave's (00:31:13) Quick hitters Connect with Darryl: LinkedIn: https://www.linkedin.com/in/darryl-gates-jr-990b5a112/ The Exit Plan: Follow on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-exit-plan/id1814643428 Follow on Spotify: https://open.spotify.com/show/46Fegpnlum8YtWUuuCnoiF Free guide, real costs and earnings for the top 5 franchises under $150K: https://go.franzy.com/top-5-franchises-under-150k Find your perfect franchise, free: https://franzy.com Follow Alex: https://instagram.com/alexfromfranzy | https://www.linkedin.com/in/alex-smereczniak-40310329/ Enjoying the show? Tap Follow in your podcast app so next week's episode shows up automatically, and leave a rating if this one earned it. The Exit Plan is a Franzy podcast, hosted by Franzy co-founder and CEO Alex Smereczniak.



