The Enterprise Digital Podcast

Barclay and Ian are back with a preview of what's happening at SITS26 next week, and the pulse check they're putting out in the run-up. The Enterprise Digital Podcast has its keynote on day two, and rather than walk on...

Sami Kallio, CEO and co-founder of HappySignals, joins Barclay and Ian to reflect on 12 years of measuring employee experience in IT — and what the data tells us about how the industry has and hasn't changed. The...

Rob Akershoek joins Barclay and Ian this week for a conversation that will feel uncomfortably familiar to anyone who's ever tried to get a straight answer out of their organisation about what IT services it actually...

Barclay and Ian are back this week, and after a brief detour into the world of AI-powered smell (yes, really), they settle in for a reflective look at the SDI SPARK26 show in Birmingham. What made it feel fresh? Which...

Stephen Mann from ITSM.tools joins Barclay and Ian for a wide-ranging conversation about innovation, adoption, and why the industry keeps going round in circles. The discussion covers the gap between what emerging...

Episode 128 of the Enterprise Digital Podcast features Sarah-Jane Bulley, Service Delivery Manager, talking through what it looks like to build a service desk and ITSM operation from the ground up. Sarah-Jane is...

Episode 127 of the Enterprise Digital Podcast is on the topic everyone in service management is talking about. Barclay Rae and Ian Aitchison are joined by Vicky Hunter, Portfolio Director at PeopleCert, to talk through...

Episode 126 features Faith Thomas, Lead IT Service Management Practitioner at the University of Birmingham, discussing neurodiversity in the workplace and how agile practices can create environments where neurodiverse...

Barclay and Ian are joined by Dr Ewelina Kurtys, advisor at FinalSpark, to explore biocomputing, using living human neurons as the physical basis for computing. Elina explains why modern AI is costly, how neurons...

Barclay and Ian reflect on a wide-ranging set of observations from across the service management landscape. The conversation covers why the ITSM tooling market continues to evolve, why organisations replace tools so...

In this episode, Barclay and Ian are joined by consultant, author, and STEM ambassador Sophie Hussy for a focused conversation on leadership, authenticity, values, and confidence in IT service management. Sophie shares...

In this episode, Barclay and Ian are joined by for Gartner analyst, Keith Andes from EasyVista. The conversation explores findings from Keith’s recent global survey into how SMB organisations are approaching ITSM...

In this episode, Barclay and Ian are joined by long-time industry figure Martin McKenna to reflect on four decades of service management. From the early days of handwritten call logs to today’s AI-powered tools, Martin...

As conference season kicks off across Europe, Barclay and Ian share stories from recent events in Utrecht and Copenhagen, and discuss what’s coming up on the calendar: from Service North and itSMF UK to Service...

In this episode, Barclay Rae and Ian Aitchison are joined by Roman Jouravlev and Kaimar Karu to discuss the brand-new ITIL publication How to Implement – or, more accurately, how to make transformation work. They...