The Eltropy Exchange

Welcome to The Eltropy Exchange Podcast, where leaders in community financial institutions connect, learn, and stay ahead. Each episode features candid conversations with industry executives and experts, exploring the challenges and opportunities shaping CFIs today—from AI and digital transformation to evolving customer expectations.We provide actionable insights and strategies to help your institution grow and compete. Join us for engaging discussions that inform, challenge, and inspire—one conversation at a time.

The Eltropy Exchange is a business podcast hosted by Eltropy, with 14 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Eltropy hosts The Eltropy Exchange, a business show with 14 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  The Eltropy Exchange

  Jason Johnson on Digital Strategy, Member Autonomy, and the Power of Relational Banking

  Dec 12, 202548 minS1

  <p>In this episode of The Eltropy Exchange, Michael Pupil sits down with Jason Johnson, Senior Director of Digital Strategy and Project Management at KEMBA Financial Credit Union. Jason shares his early career journey and the distinct ethical difference he found when returning to the credit union movement. He explains how KEMBA prioritizes serving the member and community first, using sales numbers as a measurement of how they're impacting the community.</p><p>Jason unpacks KEMBA’s strategic approach to technology, including their full deployment of Interactive Teller Machines (ITMs), which allows for expanded drive-through hours from 8 to 6 to 7 to 7. He...

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  The Eltropy Exchange

  Digital Delivery & Deep Loyalty: Adrienne Cabal on FAIRWINDS’ Generational Growth Plan

  Dec 2, 202542 minS1

  <p>In this episode of The Eltropy Exchange, Michael Pupil sits down with Adrienne Cabal, Senior Vice President of Digital Delivery at FAIRWINDS Credit Union, for an inspiring conversation on challenging industry norms to achieve relational growth. As a leader who transitioned from teaching to a new, enterprise-wide SVP role, Adrienne shares her unique perspective on developing people, fostering trust, and driving a digital strategy that always puts the member’s long-term financial health first.</p><p>She reveals FAIRWINDS’ aggressive three-year goal to have digital channels outpace brick-and-mortar in new member acquisition and explains the crucial mindset shift required to achi...

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  The Eltropy Exchange

  Matt Fehrmann’s Blueprint for Digital Transformation and Competing with Big Tech

  Nov 18, 202544 minS1

  <p>In this episode of The Eltropy Exchange, Michael Pupil sits down with Matt Fehrmann, Chief Information Officer at Kohler Credit Union, for a candid conversation about the forces driving digital change in community financial institutions (CFIs). Drawing on his two decades of experience across manufacturing (including implementing complex ERP systems like SAP) and banking, Matt offers a unique, technology-forward perspective on innovation, member service, and competitive strategy.</p><p>Matt discusses the critical crossroads for credit unions: how to relentlessly innovate and embrace digital speed—the “innovate or die” reality—while still preserving the high-touch, human connection that defines the credit...

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  The Eltropy Exchange

  Lone Jensen on Blending Digital Innovation with Human Connection

  Nov 4, 202552 minS1

  <p>In this episode of The Eltropy Exchange, Michael Pupil sits down with Lone Jensen, Chief Member Experience Officer at Alltru Credit Union, for a candid and inspiring conversation about leadership, community, and the human side of financial services. Lone, originally from Denmark, shares her unique journey to the credit union industry and how her international background has shaped her perspective on collaboration and innovation.</p><p>Lone dives into the intentional strategies Alltru is using to fulfill its mission, including the creation of a CDFI Advisory Board and a robust internal knowledge base. She reveals how these initiatives are no...

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  The Eltropy Exchange

  Kris Frantzen on Digital-First Lending, Automation, and the Future-Ready Credit Union

  Oct 28, 202542 minS1

  <p>In this episode of The Eltropy Exchange, Michael Pupil sits down with Kris Frantzen, VP of Product Strategy at Temenos, for a candid conversation about the forces rapidly shaping credit unions and community financial institutions. Kris, who has spent over 24 years in the financial software and service space, shares his perspective on the growing addiction to digital convenience and how it’s setting new expectations for the modern consumer. The discussion covers the industry-wide shift toward digital-first and omnichannel experiences, and the critical need to leverage data for personalized, quick, and compliant service.</p><p><br></p><p>Kris unpa...

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