Hosted by Unknown Host · 🇺🇸 US · EN · 100 episodes
Established thought leaders with verified media credentials.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.
Unknown Host hosts The Daily Standup, a business show with 100 episodes published.
Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional." ⏱️ Timestamps: 00:00:00 - Intro 00:02:08 - The future is fractional 00:02:53 - Balancing senior and entry roles 00:03:
Episode 279: Amanda Hershberger is building something from the ground up. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Building Agent Fire 00:01:55 - Webinars for scrappy startups 00:03:05 - Structuring webinars effectivel
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in. ⏱️ Timestamps: 00:00:00 - Intro 00:02:49 - The CS leadership trap 00:03:19 - Head of CS: A limbo role 00:04:26 - Titl
What does digital CS mean nowadays? Kristi and Stino dispel the myth that digital CS means...just send more emails. ⏱️ Timestamps: 00:00:00 - Intro 00:01:20 - Digital CS and playbook fatigue 00:04:42 - Why self-service f
Episode 277: Ricardo Araujo knows where to find the good feedback. ⏱️ Timestamps: 00:00:00 - Intro 00:01:35 - Thoughts on customer success 00:02:57 - Everyone's job vs. nobody's job 00:04:28 - Reading public reviews 00:0
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers. ⏱️ Timestamps: 00:00:00 - Intro 00:01:24 - Quick pulse check insights 00:02:39 - Creative feedback techniques 00:03:34 - Building trust
Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever. ⏱️ Timestamps: 00:00:00 - Intro 00:01:30 - A book in the making 00:02:52 - Under pressure 00:06:08 - Strategic CSMs 00:07:25 - Navigating workpl
Episode 274: The usually affable Bob London has got a bone to pick. ⏱️ Timestamps: 00:00:00 - Intro 00:02:05 - Airport AMAs and LinkedIn tales 00:03:03 - LinkedIn parody and engagement 00:05:31 - Bob's satirical posts 00
Episode 273: Monica Stewart wants to know how we get to value sooner. ⏱️ Timestamps: 00:00:00 - Intro 00:01:31 - The big question on customer success 00:01:48 - Vendor mishaps and lessons learned 00:05:27 - Why tradition
Episode 272: Laura Kightlinger is on a journey to find the balance. ⏱️ Timestamps: 00:00:00 - Intro 00:02:01 - The focus struggle in CS 00:02:38 - AI's role in modern efficiency 00:03:54 - Time management and side projec
Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace. ⏱️ Timestamps: 00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success
Episode 270: Andrea Wojnicki wants you to double down on your unique strengths. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - The power of personal branding 00:03:28 - Foundation of professional growth 00:03:47 - JP's Linke
Episode 269: Therese Mucherie is looking to the future. ⏱️ Timestamps: 00:00:00 - Intro 00:02:18 - Evolution of customer success 00:04:41 - Rethinking KPIs in CS 00:06:00 - AI's role in personalizing service 00:07:41 - C
Episode 268: Noble Todd describes how he made the leap from sales to customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:02:07 - What’s on Noble's mind about CS 00:03:01 - Transitioning from sales to CS 00:04:17 - JP's
When total and complete automation is within reach, do you let it take over? Kristi and Stino share their thoughts on what makes customer success...customer success. ⏱️ Timestamps: 00:00:00 - Botox and burnout in CS 00:0
Episode 267: Laura Condy returns to the show to play a little game. ⏱️ Timestamps: 00:00:00 - Intro 00:02:24 - Traits in CS leadership 00:03:30 - Green flags in leaders 00:05:50 - The value of humility 00:06:46 - Realist
Episode 266: In a new era of work, have the boundaries within it changed? ⏱️ Timestamps: 00:00:00 - Intro 00:01:16 - The awkward Reddit post 00:02:10 - Anodyne responses explored 00:03:15 - Romantic intentions revealed 0
Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it. ⏱️ Timestamps: 00:00:00 - Intro 00:02:15 - The good and bad of LinkedIn communities 00:03:17 - The art of sel
Episode 264: Karin Dgana shares the roadmap for non-managerial customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Motivation behind Intelligent Success 00:02:40 - Building a CS career beyond leadership 00:03:44
Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset. ⏱️ Timestamps: 00:00:00 - Intro 00:02:20 - Revenue-driven mindset shift 00:02:50 - Misalignment and clear roles 00:04:12 - Building a hu
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The Daily Standup is hosted by Unknown Host. The show is categorised under business (careers) and has published 100 episodes.
The Daily Standup has published 100 episodes.
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