Hosted by Dorris Consulting International · 🇺🇸 US · EN-US · 72 episodes
Established thought leaders with verified media credentials.
The CX Tipping Point ® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
Dorris Consulting International hosts The CX Tipping Point®, a government show with 72 episodes published.
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with Charles Thomas, the 2025 Customer Experience Trailblazer, whose leadership has transformed how the U.S. Patent and Trademark Office delivers digit
In this episode of The CX Tipping Point Podcast , Martha Dorris sat down with Michelle Filicetta and Laura Walker of the Social Security Administration’s Prescott, Arizona field office to explore how meaningful change in
In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with Jorge Cardenas, CIO of Brownsville, Texas and a 2025 Service to the Citizen Award winner. Tasked with transforming one of the least connected
In this episode of The CX Tipping Point, Martha sits down with Frank Leyman from Belgium’s Federal Public Service for Policy & Support (BOSA) to explore how governments across Europe are advancing digital transformation
In this episode of The CX Tipping Point Podcast, Martha Dorris sat down with Dr. Paul Lawrence, Deputy Secretary of the Department of Veterans Affairs. Dr. Lawrence previously served as the Under Secretary for Benefits d
Welcome to season 6 of The CX Tipping Point Podcast! In this episode of The CX Tipping Point Podcast , Martha Dorris talks with Mark Forman about the evolution of digital government and e-government initiatives, with a f
In this episode of The CX Tipping Point Podcast , host Martha Dorris sits down with a distinguished panel of leaders in customer experience and government service delivery: MaryAnn Monroe , Maximus Airis Gill , Deloitte
In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with Frank Bisignano, Commissioner of the Social Security Administration (SSA) and newly appointed Chief Executive Officer of the Internal Revenue
In this episode, Martha Dorris sits down with Marina Fox, former lead of GSA’s Digital Analytics Program (DAP) and one of the 2025 Service to the Citizen® Award winners, to explore how data and persistence transformed ho
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with Christopher Mannozzi , Director of Performance Management, and Jim Schaefer , Director of Surveys at the Department of Veterans Affairs’
In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with Loree Levy , Deputy Director of California’s Employment Development Department (EDD), to talk about their shared passion for transforming how
In this episode of The CX Tipping Point , Martha Dorris sits down with Avery Muse, former Executive Director for IT Operations at the Department of Health and Human Services (HHS), to explore how he brought customer expe
In this episode of the CX Tipping Point Podcast, Martha Dorris sits down with James McCament , Chief Digital Transformation Officer, and Janet Pence , Customer Experience Lead at U.S. Customs and Border Protection (CBP),
In Episode 58 of The CX Tipping Point Podcast, Kshemendra Paul shared his journey from Silicon Valley tech entrepreneur to senior federal executive, highlighting his leadership roles at the Department of Justice, the Off
In this episode of The CX Tipping Point Podcast, we spoke with Marcy Jacobs, the first Chief Digital Experience Officer for the State of Maryland. Marcy goes into the significance of user-centered design and the holistic
In this episode of The CX Tipping Point Podcast, we’re joined by Steve Krauss formerly at the U.S. Office of Personnel Management—recipient of the 2024 Service to the Citizen Award—to unpack the complexities of HR IT mod
In this episode of The CX Tipping Point Podcast , we spoke to Alexis Bonnell, the Chief Information Officer of the Air Force Research Laboratory, to explore her inspiring journey from her early career in tech to becoming
In this episode of The CX Tipping Point Podcast , we spoke to Vashon Citizen, the Acting Deputy Chief in the Office of Access and Information Services, External Affairs in the US Citizenship and Immigration Service withi
In this episode of The CX Tipping Point Podcast, we’re joined by Angela Render, Branch Chief for IRS Content Strategy and a 2024 Service to the Citizen Award Winner. Angela dives into how the IRS is transforming its digi
In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with a panel of seasoned experts, customer experience (CX) practitioners, and thought leaders to explore their perspectives on what CX truly means.
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To pitch The CX Tipping Point®, visit https://thecxtippingpoint.buzzsprout.com for contact information, then craft a tight one-paragraph hook that ties your expertise to a gap in their recent government coverage.
The CX Tipping Point® is hosted by Dorris Consulting International. The show is categorised under government and has published 72 episodes.
The CX Tipping Point® has published 72 episodes.
The CX Tipping Point® regularly covers government. It sits in the government category.
The CX Tipping Point® is accessible for guests with genuine government expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The CX Tipping Point® hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The CX Tipping Point® average 57 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The CX Tipping Point®'s guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 7 days ago.
