business
Hosted by The CX Report · business · EN
Honest conversations about the future of customer experience and patient care in the age of AI Host Steve Shefveland, with over 35 years of experience in customer operations and healthcare services, discusses different ways to help CX leaders and healthcare administrators reduce turnover, improve experience metrics, and stay ahead of the customer and patient experience curve. What We'll Cover Strategies for customer support and patient services leaders navigating AI adoption in contact centers and healthcare call operations Industry news & trends shaping customer operations, patient access, and healthcare administrative workflows How to optimize patient scheduling, pre-authorization processes, and care coordination <s
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Contact path
Public web form
Booking probability
15%
Guest openness
Selective
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Signup to Generate a PitchHonest conversations about the future of customer experience and patient care in the age of AI Host Steve Shefveland, with over 35 years of experience in customer operations and healthcare services, discusses different ways to help CX leaders and healthcare administrators reduce turnover, improve experience metrics, and stay ahead of the customer and patient experience curve.
The CX Report - Powered by EGS is hosted by The CX Report. The show has published 6 episodes to date.
Recent episodes include "Why Voice AI Won't Save Healthcare (Unless We Fix This)" (8 January 2026, 32 minutes), "Fighting Referral and Prior Authorization Drain in Healthcare" (18 December 2025, 13 minutes), and "Why Outsourcing Patient Workflows Is No Longer Optional" (12 December 2025, 28 minutes).
The CX Report - Powered by EGS publishes roughly monthly, with episodes averaging 18 minutes across 6 episodes.
Booking probability for The CX Report - Powered by EGS is 15%, and the host is rated Selective on guests. The CX Report - Powered by EGS requires a Pod Score of 80 or higher. The CX Report - Powered by EGS's contact route on record: public web form.
The strongest fits for The CX Report - Powered by EGS are Health & Wellness Services and Business & Management Consulting. The CX Report - Powered by EGS has a business audience.
The CX Report hosts The CX Report - Powered by EGS, a business podcast with 6 episodes published.
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The CX Report - Powered by EGS
<p >Welcome to The CX Report, where host Steve Shefveland talks with Paul Hellwig, Mister Health AI @ Deutsche Telekom, about why healthcare AI deployments keep failing despite massive investment, and what the hybrid...
The CX Report - Powered by EGS
<p >Welcome to The CX Report, where host Steve Shefveland discusses why referrals and prior authorizations are silently draining healthcare operations, and why organizations should stop handling them in-house.</p> <p >...
The CX Report - Powered by EGS
<p >Welcome to The CX Report, where host Steve Shefveland explores why healthcare organizations must stop trying to do everything internally and start outsourcing labor-intensive patient workflows.<br> <br> </p> <p...
The CX Report - Powered by EGS
<p >Welcome to The CX Report, where host Steve Shefveland explores why location matters more than most companies realize when it comes to customer service operations.</p> <p > </p> <p >Where your agents sit in the world...
The CX Report - Powered by EGS
<p >Contact centers across all regions struggle with turnover, and traditional solutions like pay raises and recognition programs often fail to address the root cause. </p> <p > </p> <p >Employees don't just want more...
The CX Report - Powered by EGS
<p >In this introductory episode, host Steve Shefveland, founder and CEO of Emerging Global Services, shares his vision for the podcast and what listeners can expect in the episodes ahead.</p> <p > </p> <p >About Your...
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Deutsche Telekom
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