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Hosted by Elizabeth Glagowski · 🇺🇸 us · EN · 12 episodes
Established thought leaders with verified media credentials.
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
Elizabeth Glagowski hosts The CX Pod, a business show with 12 episodes published.
Most CX leaders think they know where AI lives in their contact center. They're wrong. It's tucked inside your QA platform. It's in your WFM tool. It arrived quietly with that last vendor upgrade nobody fully scoped. And
If you're pouring money into AI but still not sure you're getting the ROI you expected, this episode might be your wake-up call. Cara Rosner sits down with Nicole Kyle, Chief Product Officer at CMP — the Customer Contact
Claire handles 1,500 calls a day and never gets tired. The AI customer service agent for resolves issues in a fifth of the time of a live agent and recently accepted a customer service award at an all-company town hall.
What opportunities are hidden in your fleet’s telematics? by Elizabeth Glagowski
New tools and AI advances are changing how the voice channel works for customer experience interactions. Krisp's Robert Schoenfield discusses the impact of innovations around the voice channel for customers and businesse
How can companies support new electric vehicle customers? In this LinkedIn Live excerpt, Percepta experts Pete Rodriguez, Jamie Goldberg, and Omar Riahi explain what brands should do first, and what they should stop doin
Most companies are sitting on a mountain of customer insights they don't know how to use. In the latest interview in the CX Pod’s Tech Insight series, LevelAI CEO Ashish Nagar breaks down how the world's most efficient e
Sean Minter, CEO of AmplifAI, joins host Liz Glagowski as her first guest in the CX Pod's Tech Insights series. They discuss how AI is revolutionizing contact center performance. Learn why traditional QA falls short, how
Confused by the explosion of AI search acronyms? You're not alone. In this episode of the CX Pod, Customer Strategist Journal Editor Liz Glagowski sits down with SEO expert Kelsey Libert, co-founder of marketing agency F
In this eye-opening episode of The CX Pod, host Liz Glagowski sits down with TTEC experts Alfredo Rizzo and JB Bednar to discuss a trend so new, it didn't even make it into their November 2025 CX Trends report: AI agents
Holiday shopping is in full swing. This year, AI begins to make its mark, and tariffs send shoppers to new channels. Coresight Research's John Harmon shares new research on the impact of tarriffs and consumer AI readines
SMS text messages have been the standard on smartphones for over 20 years. But 20 years in the tech world is a lifetime. Enter RCS (Rich Communication Services) -- a new way to up the messaging game and deliver better ex
What does a Chief Customer Officer actually do? And how is it evolving in the age of AI and digital transformation within the CX world? We explore the intersection of healthcare, technology, and human connection with Web
Apple's success in combating fraud on its App Store illustrates lessons for other enterprises. Listen to the AI-generated recap of the popular Customer Strategist Journal article and let us know what you think. Post them
Empathy is important in the contact center, but do customers really care? Liz Glagowski sat down with TTEC's JB Bednar to discuss if empathy is overrated for CX.
We talk to Rebecca Jones of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry.
With the CX job market, technology and workplace trends evolving , it may be time for customer experience leaders to take a new look at an often overlooked segment of the contact center job market: Part-time workers. TTE
In the latest episode in our travel podcast series, TTEC’s Scott Bell shares his impressions on the growing fraud risk in the industry and how it impacts trust in on travel review sites like Tripadvisor. We also delve in
Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. Get tips from Eyal Elazar, head of product marketing at Riskified about how to fight conventiona
In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and Scott Bell, VP of TTEC's travel practice discuss how brands like Southwest Airlines and Marriott Ho
Alex Campbell
star in Locate and Contact Department · SavorWe
1 appearance on this show
Dr. Rebecca Jones
Managing Consultant, Professor of Coaching & Organisational Behaviour · Bridge Partners
1 appearance on this show
Scott Bell
VP of travel practice · High Level Marketing
2 appearances on this show
Nicole Kyle
CMP
1 appearance on this show
Robert Schoenfield
Krisp
1 appearance on this show
Pete Rodriguez
Percepta
1 appearance on this show
Ashish Nagar
LevelAI
1 appearance on this show
Sean Minter
AmplifAI
1 appearance on this show
Alfredo Rizzo
TTEC
1 appearance on this show
John Harmon
Coresight Research
1 appearance on this show
Suzanne Cogan
WebPT
1 appearance on this show
JB Bednar
TTEC
1 appearance on this show
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The CX Pod is hosted by Elizabeth Glagowski. The show is categorised under business and has published 12 episodes.
The CX Pod has published 12 episodes.
The CX Pod regularly covers business. It sits in the business category.
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Episodes of The CX Pod average 16 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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