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Hosted by cxcultureconnection · 🇺🇸 US · EN · 85 episodes
Established thought leaders with verified media credentials.
The CX & Culture Connection Podcast with Host Matt Egol of JourneySparkThis is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture. To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team. For guest spots on this podcast please reach out to Bookings@Influencerr.TV
cxcultureconnection hosts The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants, a business show with 85 episodes published.
How leaders think often matters more than what they think. In this conversation, Matt Egol welcomes Harvard Business School Professor Emeritus Jerry Zaltman to explore how open-mindedness, curiosity, and thoughtful leade
Customer experience is remembered through emotion, reinforced by leadership, and sustained through culture. Matt Egol is joined by Lenn Millbower, founder of OffBeat Training and former Walt Disney Company leader, to exp
Organizations navigating disruption often focus on systems, processes, and technology. This conversation argues that leadership experience deserves equal attention. Matt Egol, Simon Robinson, and James Killian examine ho
The convergence of AI, customer experience, advertising, and marketing technology is creating a new operating model for growth. In this conversation, Matt Egol and Scott Brinker explore how organizations are navigating a
Organizations are under pressure to adopt AI quickly, but speed without thoughtful implementation often creates resistance instead of progress. Matt Egol sits down with Jeanine DeFalco and Travis Falstad of Mixta AI to d
AI initiatives often stall at the pilot stage, not because of technical limitations, but because they are not designed to fit how organizations actually work. Matt Egol speaks with Jack Shay, founder of End Product, abou
Customer experience, leadership alignment, and brand strategy operate as a single system in high-growth organizations. Matt Egol speaks with Alan Gonsenhauser about how private equity-backed companies navigate inflection
Customer experience is moving beyond insight generation into a discipline centered on performance, decision-making, and organizational alignment. Matt Egol sits down with Zach Hamilton, creator of the Experience Performa
Evidence-based strategy is often discussed, but less often operationalized. In this episode, Matt Egol and Bernard Jaworski explore how leaders can move beyond surface-level metrics toward deeper customer understanding t
AI capability becomes meaningful only when organizations build the conditions for people to use it well. Matt Egol and Mitch Doering, Global Head of People Technology at Wayfair, examine AI adoption through the lens of c
Customer experience is shaped less by campaigns and more by daily behavior. In this episode, Matt Egol sits down with Gijs Brecht Fijn, Founder and CEO of Lemon Scented Tea, to explore how organizations move from brand m
Major technology investments rarely fail because of technical limitations. They falter when governance, leadership alignment, and organizational capability are not deliberately designed. In this episode, Matt Egol speaks
AI is accelerating a long-overdue shift in customer experience—from collecting feedback after the fact to designing quality into experiences from the start. This episode examines how CX leaders can move beyond siloed sur
Events are an underused lever in customer experience—not because they generate feedback, but because they create relationships and shared context. In this episode, Matt Egol speaks with Bryan Rutberg about what makes an
This episode examines how customer experience, culture, and leadership experience intersect when strategy is grounded in lived experience rather than abstraction. Matt Egol is joined by Simon Robinson, CEO of Holonomics
Growth rarely fails because of effort. It fails because systems don’t connect. In this episode, The CX & Culture Connection explores revenue operations as a system for coordinated growth rather than a functional overlay.
This episode examines how customer experience, culture, and AI come together to drive business impact. Matt Egol speaks with HP’s Brandon McGovern about shifting from service focus to end-to-end experience, aligning CX t
In this episode of The CX & Culture Connection, Matt Egol is joined by Martha Brooke, CCXP — Chief Customer Experience Analyst at Interaction Metrics and a long-standing leader within the CXPA community.Their conversatio
Culture doesn’t “eat strategy for breakfast” — it dismantles any strategy that ignores it. In this episode of The CX & Culture Connection , host Matt Egol sits down with James Killian , founder of The Customer-Driven Lea
In this insightful episode of The CX & Culture Connection, host Matt Egol, CCXP, sits down with Mark Micheli, Founder and Chief Strategist of say__do, to explore how artificial intelligence is transforming the way organi
Jim Lecinski
Professor of Marketing, Northwestern-Kellogg · Kellogg School of Management
1 appearance on this show
Michael Hinshaw
McorpCX
1 appearance on this show
Bruce Temkin
Global Head of Qualtrics XM Institute · Qualtrics
1 appearance on this show
Chris Hodges
Lifeline Coordinator · TN Department of Mental Health and Substance Abuse Services
1 appearance on this show
Sujay Saha
Founder and President · Cortico-X
1 appearance on this show
Dr. David Friedman
certified pharmacy technician and healthcare advocate · Forbes Banister International
1 appearance on this show
Jim White
navigator missionary to internationals on college campuses · Ignite Medical Resorts
1 appearance on this show
Gary David
Epistemic Counselor · Bentley University
1 appearance on this show
Brad Smith
Vice Chair and President of Microsoft · Vector Business Navigation
1 appearance on this show
Todd Unger
Chief Experience Officer · American Medical Association
1 appearance on this show
Andrew Carothers
senior leader in customer success and digital transformation · Cisco Systems
2 appearances on this show
Stacy Sherman
1 appearance on this show
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The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants is hosted by cxcultureconnection. The show is categorised under business and has published 85 episodes.
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants has published 85 episodes.
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants regularly covers business. It sits in the business category.
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Episodes of The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants average 43 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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