business
Hosted by josephmichelli · business · EN · 46 episodes
Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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Contact path
Verified email
Booking probability
22%
Guest openness
Selective
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Signup to Generate a PitchHop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
Recent episodes include "Elevating Luxury and Leadership Through Humanity: A Conversation about Honing the Human Edge with Edward Madywith Edward Mady" (8 July 2025, 38 minutes), "Do you REALLY know what drives ORGANIZATIONAL & INDIVIDUAL Trust? Mark Slatin does!" (14 May 2025, 31 minutes), and "Supercharging Your Culture and Customer Experience" (9 April 2025, 23 minutes).
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals publishes roughly monthly, with episodes averaging 40 minutes across 46 episodes.
Booking probability for The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals is 22%, and the host is rated Selective on guests. The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals requires a Pod Score of 80 or higher. The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals's contact route on record: verified email.
The strongest fits for The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals are Business & Management Consulting. The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals has a business audience.
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals is a business show with 46 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #46
<p>In this episode of The Customer Experience Bus, Dr. Joseph Michelli is joined by hospitality icon Edward Mady, author of Honing the Human Edge and former General Manager of The Beverly Hills Hotel. Together, they...
Episode #45
<p>SUMMARY </p> <p>In this conversation, Joseph Michelli and Mark Slatin explore the intricacies of customer experience (CX) and the pivotal role of trust in building effective relationships between organizations and...
Episode #44
<p>Hop aboard the Customer Experience Bus with your host, Dr. Joseph Michelli, for an enlightening journey with guest Alan Williams—Managing Director of Service Brand Global and co-author of The 31 Practices, The Values...
Episode #43
<p>In this episode of the Customer Experience Bus podcast, Joseph Michelli welcomes Dana Klein, the CEO and founder of Klein Strategies, to explore how brands can build lasting relationships with customers through...
Episode #42
<p>In this episode of the Customer Experience Bus, Dr. Joseph Michelli sits down with Lindsay Igoe (Head of Experience and Brand Strategy at Reshop) to explore a critical yet often overlooked aspect of online...
Episode #41
In this episode of the Customer Experience Bus, Dr. Joseph Michelli is joined by Lior Arussy, a distinguished author and consultant renowned for his expertise in customer experience and transformational change across...
Episode #40
<p>In this newly restarted monthly episode of the Customer Experience Bus Podcast, host Joseph Michelli welcomes Robert Spector, a respected authority on customer experience and the heralded author of "The Century-Old...
Episode #39
<p>John B. Hanson jumped on the CX bus for a journey to Heroic success - which may not be where you think it is. Listen in and play along for thought-provoking content and your chance to win prizes!</p>
Episode #38
<p>My navigator Adrian Swinscoe says there's a huge difference between "Customer Experience" and "A Customer's Experience." Hop on the bus and listen to his explanation...</p>
Episode #37
<p>James Dodkins says most customer surveys are boring, impersonal, unrealistic, and lack relevance. Hop on the CX bus to learn more and don't miss your chance to win in this month's trivia. </p>
Episode #36
<p>Joseph announces the "rebrand" and "relaunch" of his Livestream series and how it will be shared as Season 2 of Are We There Yet? Season 1 extracted interviews Joseph did in late 2020 and early 2021 and placed them...
Episode #35
<p>This week’s guest is Shep Hyken. Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has...
Episode #34
<p>This week’s guest is Christine McHugh, who brings her executive leadership experience to consult and coach on strategic planning, operations, culture and talent development within customer-centered service...
Episode #33
<p>My guest this week is Joe Pine. Joe and his partner James H. Gilmore re-released in hardcover The Experience Economy: Competing for Customer Time, Attention, and Money featuring an all-new Preview to their...
Episode #32
<p>This week’s guest is Dr. Byron L. Ernest. Dr. Ernest is the Director of Educator Development & Partnerships at Noble Education Initiative and is charged with developing teacher leadership and certification programs...
Episode #31
<p>Unpacking the paradoxes of the way humans think is Dr. Rebecca Heiss’ life work. Her research has been designated “transformative” by the National Science Foundation. She taught at the South Carolina Governor’s...
Episode #30
<p>This week’s guest is Chris Recinos. Chris has climbed the ladder as a front-line nurse, nurse practitioner, nurse faculty, nurse leader, chief nurse executive and nurse entrepreneur. She went from being a teen mom...
Episode #29
<p>Micah Solomon is a hands-on customer service consultant, trainer and training designer, keynote speaker, and one of the world's leading experts on customer service, company culture, and the customer experience...
Episode #28
<p>This week’s guest is Samantha Burns. Sam is the Founder and Director of Brilliance and is an international client success co-creator with more than 20 years’ executive experience in customer success-related...
Episode #27
<p>Gary Bagley is the Executive Director of New York Cares, New York City’s largest provider of volunteer-led social services programs, and the biggest affiliate of Points of Light, the global organization dedicated to...
Recent guests on The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals. Study who booked and why before you pitch.
world-renowned customer experience expert, New York Times #1 bestselling author, Customer Experience Hall of Fame inductee, The Michelli Experience
globally recognized leader in customer experience strategy, EmpoweredCx.com
Author and Director of ServiceBrand Global, South East Melbourne Phoenix
author, visionary, change agent, Strativity Group
PitchCentric classifies The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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