Hosted by josephmichelli · 🇺🇸 US · EN · 46 episodes
Established thought leaders with verified media credentials.
Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
josephmichelli hosts The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals, a business show with 46 episodes published.
In this episode of The Customer Experience Bus, Dr. Joseph Michelli is joined by hospitality icon Edward Mady, author of Honing the Human Edge and former General Manager of The Beverly Hills Hotel. Together, they explore
SUMMARY In this conversation, Joseph Michelli and Mark Slatin explore the intricacies of customer experience (CX) and the pivotal role of trust in building effective relationships between organizations and their customer
Hop aboard the Customer Experience Bus with your host, Dr. Joseph Michelli, for an enlightening journey with guest Alan Williams—Managing Director of Service Brand Global and co-author of The 31 Practices, The Values Eco
In this episode of the Customer Experience Bus podcast, Joseph Michelli welcomes Dana Klein, the CEO and founder of Klein Strategies, to explore how brands can build lasting relationships with customers through empatheti
In this episode of the Customer Experience Bus, Dr. Joseph Michelli sits down with Lindsay Igoe (Head of Experience and Brand Strategy at Reshop) to explore a critical yet often overlooked aspect of online shopping—handl
In this episode of the Customer Experience Bus, Dr. Joseph Michelli is joined by Lior Arussy, a distinguished author and consultant renowned for his expertise in customer experience and transformational change across num
In this newly restarted monthly episode of the Customer Experience Bus Podcast, host Joseph Michelli welcomes Robert Spector, a respected authority on customer experience and the heralded author of "The Century-Old Start
John B. Hanson jumped on the CX bus for a journey to Heroic success - which may not be where you think it is. Listen in and play along for thought-provoking content and your chance to win prizes!
My navigator Adrian Swinscoe says there's a huge difference between "Customer Experience" and "A Customer's Experience." Hop on the bus and listen to his explanation...
James Dodkins says most customer surveys are boring, impersonal, unrealistic, and lack relevance. Hop on the CX bus to learn more and don't miss your chance to win in this month's trivia.
Joseph announces the "rebrand" and "relaunch" of his Livestream series and how it will be shared as Season 2 of Are We There Yet? Season 1 extracted interviews Joseph did in late 2020 and early 2021 and placed them in th
This week’s guest is Shep Hyken. Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been i
This week’s guest is Christine McHugh, who brings her executive leadership experience to consult and coach on strategic planning, operations, culture and talent development within customer-centered service industries. Ch
My guest this week is Joe Pine. Joe and his partner James H. Gilmore re-released in hardcover The Experience Economy: Competing for Customer Time, Attention, and Money featuring an all-new Preview to their best-selling 1
This week’s guest is Dr. Byron L. Ernest. Dr. Ernest is the Director of Educator Development & Partnerships at Noble Education Initiative and is charged with developing teacher leadership and certification programs as we
Unpacking the paradoxes of the way humans think is Dr. Rebecca Heiss’ life work. Her research has been designated “transformative” by the National Science Foundation. She taught at the South Carolina Governor’s School fo
This week’s guest is Chris Recinos. Chris has climbed the ladder as a front-line nurse, nurse practitioner, nurse faculty, nurse leader, chief nurse executive and nurse entrepreneur. She went from being a teen mom living
Micah Solomon is a hands-on customer service consultant, trainer and training designer, keynote speaker, and one of the world's leading experts on customer service, company culture, and the customer experience. Termed “t
This week’s guest is Samantha Burns. Sam is the Founder and Director of Brilliance and is an international client success co-creator with more than 20 years’ executive experience in customer success-related accountabilit
Gary Bagley is the Executive Director of New York Cares, New York City’s largest provider of volunteer-led social services programs, and the biggest affiliate of Points of Light, the global organization dedicated to volu
Dr. Joseph Michelli
world-renowned customer experience expert, New York Times #1 bestselling author, Customer Experience Hall of Fame inductee · The Michelli Experience
1 appearance on this show
Mark Slatin
globally recognized leader in customer experience strategy · EmpoweredCx.com
1 appearance on this show
Alan Williams
Author and Director of ServiceBrand Global · South East Melbourne Phoenix
1 appearance on this show
Lior Arussy
author, visionary, change agent · Strativity Group
1 appearance on this show
Adrian Swinscoe
author of Punk CX and Punk XL, customer experience advisor and workshop facilitator
1 appearance on this show
Shep Hyken
award-winning customer service expert and Chief Amazement Officer · Shepard Presentations
1 appearance on this show
Joe Pine
Author, Founder of Strategic Horizons, LLP
1 appearance on this show
Rebecca Heiss
Stress Physiologist and Performance Expert
1 appearance on this show
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The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals is hosted by josephmichelli. The show is categorised under business (management) and has published 46 episodes.
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals has published 46 episodes.
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals regularly covers business, management. It sits in the business category, with a management focus.
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals average 40 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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